# moirangthem chingkhei

moirangthem chingkhei is a remote worker on Himalayas, Business Service Support Advisor at British Telecom (BT Group), based in India.

Source: https://himalayas.app/@moirangthemchingkhei

```text
Business Service Support Advisor at British Telecom (BT Group), recognized as a Best Performer and streamlined Excel reporting templates.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 411k+ INR |
| Job categories | Support Services Advisor |
| Skills | Business Services Support, Customer Query Resolution, Escalation Handling, Queue Monitoring, SLA Management, Operational Reporting, Process Optimization, Root Cause Analysis, Microsoft Excel Advanced, Pivot Tables, V Lookups, XLOOKUP, Data Modeling, SAP, Genesys |

## About

```text
At British Telecom (BT Group), I delivered administrative and operational support using SAP, Genesys, Utext, and MS Excel. I also streamlined Excel reporting and data-tracking templates, reducing redundancies and improving documentation accuracy.

I handled customer inquiries and technical support requests, monitored live queues with Workforce Management, and helped maintain service levels. I earned Best Performer within two months of joining and later received the Q3 Best Performer Award.
```

## Experience

### Business Service Support Advisor

[British Telecom (BT Group)](https://himalayas.app/companies/bt-group). Aug 2024 - Aug 2026

```text
Delivered end-to-end administrative and operational support using SAP, Genesys, Utext, and MS Excel, ensuring smooth workflows and 100% adherence to turnaround times. Handled complex customer inquiries and escalations, improving First Contact Resolution and client satisfaction.
```

Skills: SAP, Genesys, UText, Excel, Workforce-Management, Queue-Monitoring, SLA-Management, Reporting, Data-Integrity, Customer-Query-Resolution, Escalation-Handling

## Education

### K.C. Das Commerce College

Master of Commerce, Commerce. 2022 - 2024

```text
Pursued Master of Commerce degree from K.C. Das Commerce College, Guwahati, from 2022 to 2024.
```

### Dhanamanjuri University

Bachelor of Commerce, Commerce. 2019 - 2022

```text
Completed Bachelor of Commerce degree from Dhanamanjuri University, Manipur, from 2019 to 2022.
```

## Tech stack

- Microsoft Office 365
- Genesys
- SAP

To contact moirangthem, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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