# Mohmd Bekh

Mohmd Bekh is a remote worker on Himalayas, Sales Account Manager – B2B at Hapag-Lloyd Shipping Line, based in United Kingdom.

Source: https://himalayas.app/@mohmdbekh

```text
B2B Sales Account Manager at Hapag-Lloyd, negotiating freight rates and preparing competitive tender submissions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 33k+ GBP |
| Job categories | B2B Account Manager, Key Account Manager, Sales Manager, Customer Success Manager |
| Skills | B2B Account Management, B2B Sales, Key Account Management, Freight Shipping, Supply Chain Operations, Rate Negotiation, Commercial Contracts, Quotations, Tender Submissions and Estimates, Customer Relationship Management, Customer Service, Complaint Resolution, Escalation Management, FIS Shipping System, Salesforce |

## About

```text
At Hapag-Lloyd Shipping Line, I manage a portfolio of freight forwarders and shippers, negotiating rates, volumes, service conditions and contract terms. I prepare quotations and coordinate tender submissions with Trade Management, Customer Service and Operations.

At Honeywell, I supported B2B customers in the Building Management Systems department across multiple brands and regions. I handled orders, returns, invoicing and customer enquiries, and took ownership of complex escalations and invoice disputes.

At Booking.com, I resolved customer and partner issues and tested new software, including live chat services, sharing feedback with developers. At GoldenTours, I sold sightseeing tours and attraction tickets to international customers.

At Travco / TUI, I acted as a destination account lead for French tour operators and overseas agency partners. I drove sales across excursions and destination services, and supervised a frontline operations team of four.
```

## Experience

### Sales Account Manager – B2B (current)

Hapag-Lloyd Shipping Line. Jan 2022 - Present

```text
Manages a portfolio of freight forwarders and shippers, negotiating rates, volumes, and contract terms. Prepares competitive quotations and coordinates tender submissions to convert opportunities into business.
```

Skills: B2B-Account-Management, Rate-Negotiation, Tender-Submissions-and-Estimates, Customer-Relationship-Management, Sales, FIS-Shipping-System, Salesforce, SAP-ERP, Microsoft-Office

### Customer Solutions & Account Partner – B2B

[Honeywell](https://himalayas.app/companies/honeywell-international-inc). Feb 2019 - Nov 2021

```text
Supported business customers in the Building Management Systems department, managing orders, returns, invoicing, and complex escalations. Coordinated with Sales, Logistics, and Credit Control to resolve enquiries and support the supply chain.
```

Skills: Customer-Relationship-Management, Order-Management, Invoicing, Escalation-Management, Supply-Chain-Coordination, Process-Improvement, SAP-ERP, Microsoft-Office

### Customer Experience & Escalations Lead – B2B/B2C

Booking.com. Jan 2018 - Aug 2018

```text
Resolved customer and partner issues by phone and email, including booking changes, cancellations, and travel enquiries. Tested new software, including live chat services, and provided feedback to developers.
```

Skills: Customer-Service, Escalation-Management, Problem-Solving, Software-Testing, Communication-Skills

### Guest Experiences & Sales Advisor – B2C

Golden Tours. Feb 2016 - Jan 2018

```text
Sold sightseeing tours and attraction tickets to international customers, recommending suitable experiences and supporting sales through product knowledge.
```

Skills: Sales, Customer-Service, Product-Knowledge, Communication-Skills

### Regional Account Lead & Sales Manager – B2B/B2C

Travco / TUI. Jul 2007 - Jan 2016

```text
Acted as key destination account lead for French tour operators and overseas agency partners, driving sales and revenue through targeted multilingual promotion. Supervised a frontline operations team of four, managing staff allocations, training, and SLA compliance.
```

Skills: B2B-Account-Management, Sales, Team-Leadership, Multilingual-Communication, Operations-Coordination, SLA-Compliance

## Education

### High Institutes of Tourism & Hotels (EGOTH)

Diploma, Tourism. 2009 - 2011

```text
Diploma in Tourism from High Institutes of Tourism & Hotels (EGOTH), completed in 2011.
```

### University of Tanta

Bachelor of Arts, French. 2003 - 2007

```text
Bachelor of Arts in French from the University of Tanta, Egypt, completed in 2007.
```

## Tech stack

- Salesforce
- Microsoft Office

To contact Mohmd, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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