# Mohd Jalal Shaikh Mohd Jalal Shaikh is a remote worker on Himalayas, System Engineer at Solid Tech India Computer, based in India. Source: https://himalayas.app/@mohdjalalshaikh ```text System Engineer at Solid tech India computer supporting Office 365 accounts, compliance software, and EUC tickets. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 6487k+ INR | | Job categories | Desktop Support Engineer, IT Support Engineer, Help Desk Technician, Network Support Engineer | | Skills | Windows, IT Support, Desktop Support, hardware troubleshooting, Software Troubleshooting, System Installation, Active Directory, Domain Services, Domain Join, BIOS Configuration, Firmware Updates, Ticket Management, Remote Desktop Support, LAN, WAN | ## What I'm looking for ```text I'm seeking to contribute my skills and expertise in a challenging IT support role. ``` ## About ```text At Solid tech India computer, where the client is TCS, I troubleshoot software issues and provide configuration support. I configure Office 365 user accounts and handle compliance software issues and EUC tickets. At Precision informatic PVT LTD, supporting Generali central, I provided Windows support, installed and configured systems, and troubleshot hardware and software. I also configured BIOS settings and firmware updates, and managed Active Directory and Domain Services. Across my desktop support roles, I used ServiceNow and Remote Desktop Connections to handle tickets and support users. My work also included OS installations, system maintenance, antivirus updates, and basic LAN and WAN troubleshooting. ``` ## Experience ### System Engineer (current) Solid Tech India Computer. Feb 2026 - Present ```text Working with standard software related hands-on experience in troubleshooting and providing configuration part. Configure Office 365 in user accounts, handle compliance software issues, and check tickets for EUC. ``` Skills: Troubleshooting, Configuration, Office-365, Compliance-Software, Ticketing ### Desktop Support Engineer Precision Informatic Pvt Ltd. Jun 2025 - Feb 2026 ```text Provided day-to-day technical support for Windows operating systems, including installation, configuration, and troubleshooting of software and hardware issues. Configured and troubleshot BIOS settings, firmware updates, and managed Active Directory and Domain Services. ``` Skills: Windows, Troubleshooting, Active-Directory, BIOS, Firmware, ServiceNow, Remote-Desktop ### Desktop Support Engineer IT Infrasentinul. Dec 2024 - Apr 2025 ```text Provided day-to-day technical support for Windows operating systems, including installation, configuration, and troubleshooting of software and hardware issues. Used ServiceNow for ticket management and provided remote support via RDP, also configured firewalls and networking components. ``` Skills: Windows, Troubleshooting, ServiceNow, Remote-Desktop, Firewalls, Networking, LAN, WAN ### Desktop Network Support Engineer AWDIZ IT Services. Jun 2023 - Nov 2024 ```text Resolved basic network issues such as IP conflicts and hardware issues like faulty cables or network interface cards. Provided first-level support for hardware, software, and networking issues, and responded to service tickets via phone, email, or in-person. ``` Skills: Networking, Troubleshooting, Hardware, Software, Ticketing ### Desktop Support Engineer CMS IT Service. Jun 2022 - May 2023 ```text Assisted with OS installations and system partitioning to meet client needs for optimal disk usage and data integrity. Performed regular maintenance checks, updates, backups, and monitored system performance. ``` Skills: OS-Installation, Partitioning, Maintenance, Backup, Monitoring ### IT Remote Support Helpdesk Globetier Technology. Jul 2021 - May 2022 ```text Monitored system performance and reported irregularities or potential issues. Provided troubleshooting and ticket raising, patched operating systems, updated antivirus software, and resolved basic networking issues. ``` Skills: Troubleshooting, Ticketing, ServiceNow, Remote-Desktop, Patching, Antivirus, Networking ## Education ### University of Mumbai Bachelor of Engineering, Computer. 2021 - 2024 ```text Bachelor of Engineering in Computer from the University of Mumbai, completed in 2024. ``` ### Maharashtra State Board of Technical Education Diploma, Computer. 2017 - 2021 ```text Diploma in Computer from the Maharashtra State Board of Technical Education, completed in 2021. ``` ### Maharashtra State Board of Secondary & Higher Secondary Education SSC, General. 2016 - 2017 ```text Secondary School Certificate from the Maharashtra State Board of Secondary & Higher Secondary Education, completed in 2017. ``` ## Tech stack - Windows - ServiceNow - Microsoft Outlook - Wan To contact Mohd Jalal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Bhuma Ramakrishna](https://himalayas.app/@bhumaramakrishna): Senior System Specialist, HCL Tech - [Ashok R](https://himalayas.app/@ashokr): Desktop Engineer (L1), Hitachi - [Satyanarayana Polisetti](https://himalayas.app/@satyanarayanapoliset): Lab Incharge / IT Support, Srkr Engineering College - [Amit More](https://himalayas.app/@amitmore): Desktop Support Engineer, Genesis Infoserve Pvt. 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