# Mohammed Yousuf

Mohammed Yousuf is a remote worker on Himalayas, IT Support Assistant / Helpdesk Support at IT Support Environment, based in Germany.

Source: https://himalayas.app/@mohammedyousuf2

```text
IT support professional developing Windows administration skills, with hands-on experience resolving user, workstation, printer, and connectivity issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 30k+ EUR |
| Job categories | IT Support, Systems Administrator, IT Support Analyst |
| Skills | First level IT Support, 2nd Level Support, Windows Troubleshooting, Windows Administration, hardware troubleshooting, Software Troubleshooting, Workstation Support, Peripheral Support, Printer Troubleshooting, Connectivity troubleshooting, User Management, Access Management, Account Support, Password Support, Microsoft 365 |

## What I'm looking for

```text
I'm interested in IT infrastructure, system administration, and 2nd-level technical support, and want to keep developing my technical skills in a professional enterprise IT environment.
```

## About

```text
In my IT Support Assistant / Helpdesk Support role, I supported users with hardware, software, workstation, printer, and connectivity issues. I troubleshot problems, identified solutions or escalation paths, and supported account and password requests.

I handled support requests through digital case-management and ticketing systems, documenting incidents, troubleshooting activities, and resolutions. When an issue required higher-level support, I escalated it and followed the request toward resolution.

I'm currently pursuing a Bachelor’s Degree in Digital Technology and Management at OTH Weiden. Through practical projects and hands-on learning, I'm developing knowledge of Windows administration, user and access management, Microsoft 365, and networking fundamentals.

I'm interested in IT infrastructure, system administration, and 2nd-level technical support. I bring a customer-service background and experience communicating technical information to non-technical users.
```

## Experience

### IT Support Assistant / Helpdesk Support

IT Support Environment

```text
Provided technical support for hardware, software, workstation, printer, and connectivity issues. Documented incidents, escalated complex issues, and maintained ownership of support requests through resolution.
```

Skills: hardware-troubleshooting, Software-Troubleshooting, Workstation-Support, Peripheral-Support, Printer-Troubleshooting, Connectivity-troubleshooting, Account-Support, Password-Support, Incident-Documentation, Ticketing-Systems, Problem-Escalation, end-user-support, Technical-Troubleshooting

## Education

### OTH Weiden

Bachelor's Degree, Digital Technology and Management

```text
Currently pursuing a Bachelor's degree in Digital Technology and Management.
```

## Tech stack

- Microsoft 365

To contact Mohammed, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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