# Mohammed Khan

Mohammed Khan is a remote worker on Himalayas, Product Support Specialist at Home Depot, based in United States.

Source: https://himalayas.app/@mohammedkhan5

```text
I resolve high-volume customer support issues through phone, email, remote desktop, and clear escalation documentation.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Support Specialist, Technical Support Specialist, Help Desk Specialist, Customer Service, Administrative Assistant, Office Assistant, Emergency Dispatcher, Customer Specialist, Customer Support Representative, User Support Specialist, Support Specialist, Consumer Support Specialist, Customer Support |
| Skills | Customer Support, Technical Support, Phone Support, Email Support, Remote Access, POS systems, Customer Escalation, Documentation, Customer Satisfaction, Needs Assessment, Data Entry, Document Management, Proofreading, Meeting Coordination, Shipping, Receiving, Dispatching, Scheduling, Google Cybersecurity, CompTIA, Depot |

## What I'm looking for

```text
I'm looking for a customer or technical support role where I can resolve user issues, document cases accurately, collaborate with internal teams, and continue building cybersecurity and IT support skills.
```

## About

```text
At Home Depot, I supported 30–40 store users daily, resolving password and POS software issues through phone support and remote desktop assistance.

I resolved 70–80% of cases while meeting a 15-minute average handle-time expectation, documenting issues accurately and escalating complex cases to specialized teams for timely resolution.

My administrative experience at Ricoh and Alameda County Water District includes mail distribution, shipping and receiving, meeting coordination, document management, payment data entry, and proofreading professional correspondence.

I also worked as an Emergency Dispatcher for the City of San Jose, communicating with residents, scheduling workers and service vehicles, and helping improve team productivity by 15%.
```

## Experience

### Product Support Specialist

[Home Depot](https://himalayas.app/companies/home-depot-u-s-a-inc). Dec 2023 - Dec 2025

```text
Provided phone and remote desktop support to 30-40 store users daily, resolving 70-80% of password and POS software issues while maintaining documentation accuracy. Escalated complex cases to specialized teams with clear documentation.
```

Skills: Customer-Support, Documentation, Phone-Support

## Education

### California State University, East Bay

Bachelor of Science, Human Development

```text
Bachelor of Science in Human Development from California State University, East Bay, completed in 2019.
```

## Tech stack

- Depot

To contact Mohammed, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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