# Mohammad Pouryoussefi

Mohammad Pouryoussefi is a remote worker on Himalayas, IT Administrator at Kemyer Travelware Inc., based in United States.

Source: https://himalayas.app/@mohammadpouryoussefi

```text
IT Administrator at Kemyer Travelware managing Microsoft 365 access and endpoint devices.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | IT Administrator, Help Desk Technician, User Support Specialist, Service Desk Technician, Data Migration Supervisor |
| Skills | IT Administration, User Account Management, Endpoint management, IT Infrastructure Operations, IT Security Controls, Service Desk Support, Incident and Escalation Management, ITIL, Active Public Trust, CompTIA Security+, CompTIA Network+, Certifications: CompTIA A+, Microsoft 365, Microsoft Entra ID, Active Directory |
| LinkedIn | https://linkedin.com/in/mohammad-pouryoussefi-81365322 |

## About

```text
At Kemyer Travelware Inc., I administer Microsoft 365, Entra ID, Active Directory, and Intune to manage user access and endpoint devices. I also enforce IT policies and security controls and document configurations and procedures.

I lead IT infrastructure operations across systems, networks, security, disaster recovery, and databases, maintaining 99.999% uptime.

At Soldier Point Digital Health, I delivered Tier I/II support for VA healthcare technology across 152+ VA Medical Centers. I managed ServiceNow incidents, documented troubleshooting, and coordinated complex cases with Tier III teams.

I supported enterprise management of 100,000+ iPads through VMware Workspace ONE/AirWatch, along with identity, connectivity, and video-conferencing environments. Earlier, at Travel Time Inc., I reduced repeat tickets by 28% through root-cause analysis.
```

## Experience

### IT Administrator (current)

Kemyer Travelware Inc.. Dec 2025 - Present

```text
Administer Microsoft 365, Entra ID, Active Directory, and Intune to manage user access and endpoint devices. Enforce IT policies and security controls, document configurations, and lead IT infrastructure operations maintaining 99.999% uptime.
```

Skills: Microsoft-365, Entra-ID, Active-Directory, Intune, IT-Policy, Security-Controls, Knowledge-Base, IT-Infrastructure, Networking, Disaster-Recovery, Database-Management, Mentorship

### Service Desk Technician II

Soldier Point Digital Health. Aug 2020 - Nov 2025

```text
Delivered Tier I/II technical support for VA healthcare technology across 152+ VA Medical Centers, troubleshooting endpoint, MDM, identity, connectivity, and video-conferencing issues. Managed incidents and escalations through ServiceNow ITSM and supported enterprise management of 100,000+ iPads.
```

Skills: ServiceNow, Active-Directory, Okta, DUO, VPN, VMware-Workspace-ONE, Airwatch, Office-365, SharePoint, IAM, Five9, PEXIP, Citrix, Group-Policy, Codecs, GlobalMed, RMA

### Data Migration Supervisor

AutoMatrix Dealer Software. Jun 2018 - Jul 2020

```text
Supervised data migration projects for AutoMatrix Dealer Management Software, providing tracking and reporting on inventory and sales and cross-checking migration quality. Trained remote data entry staff and held daily standups to set goals and evaluate progress.
```

Skills: Data-Migration, DMS, ERP, Inventory-Management, Sales-Reporting, Quality-Assurance, Training, Virtual-Meetings, Standup

### IT Help Desk Support

Travel Time Inc.. Jan 2010 - Dec 2017

```text
Conducted root-cause analysis on recurring user issues, reducing repeat tickets by 28%. Oversaw data center, network operations, and technology infrastructure, managing firmware upgrades and patches to reduce security vulnerabilities by 35%.
```

Skills: Root-Cause-Analysis, Data-Center-Management, Network-Operations, Firmware-upgrades, Patch-Management, Security, Hardware-Procurement, Software-Procurement, Cost-Reduction

## Education

### Tehran Azad University

Bachelor of Science, Mechanical Engineering

```text
Bachelor of Science in Mechanical Engineering from Tehran Azad University.
```

## Tech stack

- Duo
- Okta
- iOS
- macOS
- Windows
- Cisco AnyConnect
- Microsoft Excel
- Zoom
- Webex
- Citrix
- ServiceNow
- Microsoft Intune
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Entra ID
- Microsoft 365

To contact Mohammad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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