# Mohamed Samra

Mohamed Samra is a remote worker on Himalayas, Patient Support Specialist at CentroCDX, based in Egypt.

Source: https://himalayas.app/@mohamedsamra1

```text
Technical Support Specialist at Intelcia's Optimum account who maintained a 9.6/10 customer satisfaction score.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 70k+ USD |
| Job categories | Technical Support Specialist, IT Support Specialist, Customer Support Specialist |
| Skills | Tier 2 Technical Support, IT Support, Remote troubleshooting, Network Diagnostics, Networking, Internet and Wi Fi Support, Router Configuration, Technical Troubleshooting, Billing Support, Insurance Operations, Patient Support, Appointment Coordination, Insurance Verification, CRM documentation, Escalation Management |
| LinkedIn | https://linkedin.com/in/mohamed-samra-1b44771b7 |

## What I'm looking for

```text
I'm seeking full-time remote opportunities with international teams.
```

## About

```text
At CentroCDX, I coordinate patient appointments, verify insurance coverage, process referrals and authorizations, and maintain electronic patient records for the Borland Groover account.

Previously, at CentroCDX's SelectQuote account, I helped prospective customers understand health insurance options and supported them through the application process.

At Intelcia's Optimum account, I troubleshot internet, Wi-Fi, router, modem, cable TV, and telephone issues, and investigated billing questions. I maintained a 9.6/10 average customer satisfaction score over two years and was recognized as a top-performing agent for three consecutive months.

Earlier, I handled Tier 2 technical support for Teleperformance's AT&T account, resolving escalated connectivity and networking issues. I bring hands-on knowledge of Windows, Linux, networking, SQL, and Python, and I'm seeking full-time remote opportunities with international teams.
```

## Experience

### Patient Support Specialist (current)

CentroCDX. Dec 2025 - Present

```text
Coordinate patient appointments, verify insurance coverage, process referrals, and maintain electronic patient records while resolving inquiries and ensuring privacy compliance.
```

Skills: Patient-Coordination, Insurance-Verification, CRM-documentation, Medical-Billing, Communication-Skills

### Health Insurance Sales Agent

CentroCDX. Apr 2024 - Nov 2025

```text
Engaged customers to identify insurance needs, explained coverage options, processed applications, and met sales targets while supporting policyholders.
```

Skills: Sales, Insurance, CRM, Communication-Skills, Cross-Selling

### Technical & Billing Support Agent

Intelcia. Mar 2022 - Apr 2024

```text
Diagnosed and resolved internet, Wi-Fi, and TV issues, handled billing disputes, and processed payments. Maintained a 9.6/10 CSAT and achieved top-performer status for three months.
```

Skills: Technical-Troubleshooting, Billing-Support, CRM, Customer-Service, Escalation-Management

### Tier 2 Technical Support Agent

Teleperformance. Feb 2021 - Feb 2022

```text
Resolved complex networking issues, managed escalated cases, configured equipment, and documented technical cases for AT&T customers.
```

Skills: Networking, Troubleshooting, Remote-Support, Documentation, Escalation-Management

### Insurance Sales Agent

Outsourcing4U. Jul 2020 - Jan 2021

```text
Conducted outbound sales calls to UK customers, prepared quotations, and followed up to convert leads into policyholders while meeting sales targets.
```

Skills: Sales, Communication-Skills, Lead-Conversion, Quoting

## Education

### Helwan University

Bachelor of Computer Science, Computer Science. Grade: Good

```text
Bachelor of Computer Science degree from Helwan University in Cairo, Egypt, with a graduation grade of Good.
```

## Tech stack

- GitHub
- MySQL
- JavaScript
- Python
- Linux
- Windows
- Microsoft Excel
- Visual Studio Code
- Git
- SQL
- Microsoft Office

To contact Mohamed, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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