# Miracle Okoro

Miracle Okoro is a remote worker on Himalayas, Logistics / Customer Support Specialist at Mapxpress Logistics Ltd, based in Nigeria.

Source: https://himalayas.app/@miracleokoro2

```text
Logistics and customer support specialist at Mapxpress Logistics Ltd, coordinating shipments and resolving delivery exceptions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 31k+ USD |
| Job categories | Customer Support Specialist, Logistics Specialist |
| Skills | Customer Support, Shipment Tracking, Dispatch Coordination, Billing, Documentation, Proof Of Delivery (POD), Issue Resolution, Microsoft Office, Excel, Google Workspace |

## About

```text
At Mapxpress Logistics Ltd, I provided customer support for transportation shipments, sharing status updates and coordinating appointments.

I tracked shipments daily and resolved exceptions and delays to support timely execution.

I coordinated with customers, drivers, carriers, dispatch, and operations teams, while maintaining shipment records, documentation, proof of delivery, and reporting.

I also verified billing accuracy and followed up on open items and service issues. I use Microsoft Office and Google Workspace.
```

## Experience

### Logistics / Customer Support Specialist

Mapxpress Logistics Ltd. Jan 2024 - Jan 2026

```text
Provided customer support for transportation shipments including status updates, appointment coordination, and shipment monitoring. Tracked shipments daily and resolved exceptions and delays to ensure timely execution.
```

Skills: Shipment-Tracking, Customer-Support, Dispatch-Coordination, Billing, Documentation, POD+, Issue-Resolution, Excel, Google-Workspace, Communication-Skills, Organization

## Education

### Institute of Management and Technology (IMT), Enugu

National Diploma / HND, Marketing

```text
Pursued a National Diploma / HND in Marketing at the Institute of Management and Technology, Enugu.
```

### National Youth Service Corps (NYSC)

NYSC Certificate, National Service. 2021 - 2022

```text
Completed mandatory 1-year national service with PPA at Coal Camp Primary School, Enugu.
```

## Tech stack

- Google Workspace
- Microsoft Excel

To contact Miracle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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