# Mikunj Arora

Mikunj Arora is a remote worker on Himalayas, Strategy & Operations Analyst at Boston Consulting Group, based in India.

Source: https://himalayas.app/@mikunjarora

```text
Strategy & Operations Analyst at BCG who deployed AI workflow agents cutting manual effort by up to 80%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 60k+ USD |
| Job categories | Strategy and Operations Analyst, AI Automation Specialist, Business Analyst, Sales Operations Analyst |
| Skills | AI Automation, Process Transformation, Business Process Improvement, Strategy And Operations, KPI Dashboards, Executive Reporting, MIS, Business Performance Analysis, Gap Analysis, Contract Lifecycle Management, Risk And Compliance, Sales Forecasting, Sales Operations, Lean Six Sigma, Vendor coordination |
| LinkedIn | https://linkedin.com/in/mikunj-arora |

## About

```text
At Boston Consulting Group (BCG), I design and deploy AI-powered workflow agents, including a contract escalation tracker and an on-hold status reporting skill. They cut manual operational effort by an estimated 70–80% and 60%, respectively, and this work won BCG's Global GenAI Team Challenge 2025.

I coordinate commercial and contract workstreams across Finance, Legal, and regional Operations, and build KPI dashboards and executive reporting that improve leadership visibility. I also administer an Icertis CLM repository and develop playbooks, SOPs, and training programs.

Earlier, at IDC, I owned sales forecasting and produced monthly business reports and market analyses. At Better.com, I led a process transition in a regulated lending environment and built dashboards; at Kotak Mahindra Bank, I reduced customer complaints through process improvement.
```

## Experience

### Strategy & Operations Analyst (current)

[Boston Consulting Group](https://himalayas.app/companies/bcg-x). May 2023 - Present

```text
Coordinate 20+ concurrent commercial and contract workstreams across Finance, Legal and regional Operations spanning four global regions, with 100% on-time delivery. Design and deploy AI-powered workflow agents, cutting manual operational effort by 60-80%.
```

Skills: AI-Automation, Process-Transformation, Claude, ChatGpt, Gemini, Power-BI, Excel, Looker, KPI-Dashboards, Executive-Reporting, Icertis, Contract-Lifecycle-Management, Stakeholder-Management, Process-Improvement, SOPs, Training

### Sales Operations Analyst

[IDC](https://himalayas.app/companies/idc). Dec 2022 - May 2023

```text
Owned sales forecasting and produced 70+ monthly business reports and market analyses in Power BI and Excel for clients including Google, Amazon, Adobe, Microsoft, Dell and Salesforce. Coordinated 80+ Salesforce CRM bookings and customer communications, contributing to a 90% improvement in client retention.
```

Skills: Sales-Forecasting, Power-BI, Excel, Salesforce, CRM, Business-Reporting, Customer-Retention, Training

### Special Circumstance Analyst

[Better.com](https://himalayas.app/companies/better). Aug 2020 - May 2022

```text
Led a team of 3 through a cross-functional process transition of the Funding Review & Shipping workflow at a fast-scaling fintech, writing SOPs and implementing efficiency improvements across teams. Executed 2,000+ daily file reviews at a 99% error-free rate in a regulated lending environment.
```

Skills: Risk-And-Compliance, Process-Transition, SOPs, Excel, Tableau, Dashboarding, File-Reviews, Lending-Compliance, Team-Leadership

### Deputy Manager, Customer Service & Acquisitions

[Kotak Mahindra Bank](https://himalayas.app/companies/kotak). Dec 2019 - Jul 2020

```text
Drove an 80% reduction in customer complaints through structured process improvement, and delivered a 15% increase in sales through proactive relationship management.
```

Skills: Customer-Service, Process-Improvement, Relationship-Management, Sales

### Account Executive

Adziny Media. Jan 2019 - Nov 2019

```text
Contributed to a 70% improvement in campaign performance and 50% revenue growth through business development and client relationship management.
```

Skills: Business-Development, Customer-Relationship-Management, Campaign-Performance, Revenue-Growth

## Education

### LearnBay

Advanced Data Science & AI, Data Science

```text
Currently pursuing the Advanced Data Science & AI certification from LearnBay.
```

### Boston Consulting Group

Gen AI Fluency at Work, Artificial Intelligence. 2025 - 2025

```text
Earned the Gen AI Fluency at Work certification from Boston Consulting Group in 2025.
```

### LinkedIn Learning

Tableau & Power BI Dashboards for Beginners, Data Visualization. 2022 - 2022

```text
Completed the Tableau & Power BI Dashboards for Beginners course on LinkedIn Learning in 2022.
```

### GIBS Business School

Lean Six Sigma Green Belt, Process Improvement. 2018 - 2018

```text
Earned the Lean Six Sigma Green Belt certification as part of the MBA program at GIBS Business School in 2018.
```

### GIBS Business School

MBA, Business Administration. 2016 - 2018

```text
Pursued an MBA at GIBS Business School, Bengaluru, from 2016 to 2018.
```

### Maharshi Dayanand University

BCom (Hons.), Economics. 2012 - 2015

```text
Completed a Bachelor of Commerce (Honours) with a focus on Economics at Maharshi Dayanand University, Rohtak, from 2012 to 2015.
```

## Tech stack

- Tableau
- Looker
- Salesforce
- Gemini
- ChatGPT
- Power BI

To contact Mikunj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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