# Mikeë Campos

Mikeë Campos is a remote worker on Himalayas, Entrepreneur at Holistic Therapy, based in Costa Rica.

Source: https://himalayas.app/@mikecampos

```text
I grow revenue, retention, and customer experience through scalable sales operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 30k+ USD |
| Job categories | Sales Manager, Operations Manager, Customer Experience Manager, Service Delivery Manager, Customer Support Consultant, Sales Coach, Project Manager |
| Skills | Sales Strategy, Revenue Growth, Team Leadership, Coaching, Customer Experience, Customer Experience Optimization, Client Lifecycle Management, KPI Tracking, Performance Management, CRM Management, Lead Management, Process Improvement, Operational Efficiency, SOP Development, Process Standardization, Cross Functional Collaboration, Customer Retention, Customer Loyalty, Communication Skills, Relationship Management, Salesforce, Google Workspace, ClickUp, Slack, Canva, AI Tools, Sales Enablement, Digital Marketing, Content Creation, Email Campaigns, Social Media Management, Workflow Optimization, Customer Acquisition, Upselling, Service Delivery |

## What I'm looking for

```text
I'm looking to lead sales, operations, or customer experience teams where I can improve execution, build scalable processes, coach high-performing teams, and drive measurable revenue and retention growth.
```

## About

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I've led sales, operations, and customer experience work for more than 20 years, improving revenue, retention, and end-to-end execution through coaching, process design, and performance management.

At BV Media, I increased sales KPIs from 25% to 56% and improved retention from 0.03% to 11.44% through strategic coaching and process optimization. I also developed SOPs, delivered individual and group coaching, and implemented data-driven action plans.

At Lexmark International, I managed cross-functional service delivery across Central America and exceeded regional KPIs within my first six months. I standardized operations across multiple countries, strengthened provider relationships, and improved service quality through better workflows and training.

I've also built sales departments from the ground up at Organico Soft, managed teams of 20+ associates and supervisors, and run client-focused service businesses. I bring hands-on experience with CRM systems, lifecycle management, customer acquisition, retention, and scalable operational execution.
```

## Experience

### Entrepreneur (current)

Holistic Therapy. Jul 2020 - Present

```text
Founded and managed a client-based service business, overseeing acquisition, communication, retention, and service delivery. Maintained high client satisfaction through personalized service and follow-up.
```

Skills: Client-Acquisition, Customer-Retention, Customer-Service, Scheduling, Operations-Management, Communication-Skills

### Sales and Retention Coach

BV Media. Jan 2017 - Dec 2019

```text
Increased sales KPIs from 25% to 56% and improved retention from 0.03% to 11.44% through coaching and process optimization. Developed and implemented SOPs to standardize sales and retention processes.
```

Skills: Sales-Coaching, Retention-Strategy, Process-Optimization, SOP-Development, Data-Driven-Action-Plans, Upselling, Customer-Experience

### Entrepreneur

SafeTbox. Jun 2015 - Jun 2016

```text
Developed sales strategies and supported customer acquisition efforts. Assisted with marketing initiatives and social media management.
```

Skills: Sales-Strategy, Customer-Acquisition, Marketing, Social-Media-Management, Client-Engagement, Relationship-Management

### Service Delivery Manager

[Lexmark International](https://himalayas.app/companies/lexmark). Sep 2012 - Nov 2014

```text
Managed cross-functional operations and coordinated execution across multiple teams and Central American countries. Exceeded regional KPIs within first 6 months through performance strategy and execution.
```

Skills: Cross-Functional-Operations, SOP-Development, Process-Optimization, Stakeholder-Management, Training, Performance-Strategy

### Social Media Manager

Nateevo. Jan 2012 - Sep 2012

```text
Assisted Online Marketing and Social Media accounts in Costa Rica and New York.
```

Skills: Digital-Marketing, Social-Media-Management

### Sales and Project Manager

Organico Soft. Jan 2009 - Jan 2012

```text
Built and deployed the Sales Department from the ground up, including structure, processes, and performance strategy. Managed daily activities of a sales team of 20+ associates and supervisors.
```

Skills: Sales-Strategy, Team-Management, SOP-Development, Workflow-Optimization, Performance-Metrics, Cross-Functional-Collaboration

## Tech stack

- Salesforce
- Slack
- Google Workspace
- ClickUp
- Canva

To contact Mikeë, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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