# Mikaela Olivera

Mikaela Olivera is a remote worker on Himalayas, Legal Intake Manager at Top Dog Technologies, based in United States.

Source: https://himalayas.app/@mikaelaolivera

```text
Bi-lingual legal intake manager with a focus on team performance.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Legal Manager, Paralegal, Customer Service Manager |
| Skills | Data Analysis, KPI Tracking, Legal Research, Legal Drafting, Bi lingual, Remote Team, Team Leadership, Customer Service, Remote Team Management, Process Improvement |

## What I'm looking for

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I seek a role that fosters collaboration and offers opportunities for professional growth.
```

## About

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I am a motivated and results-driven team leader with extensive experience in legal intake, customer service, and remote team management. My career has been defined by my ability to adapt to fast-paced environments while consistently hitting performance metrics and driving process improvements. I pride myself on being a strong communicator who enjoys coaching teams, improving workflows, and leveraging data to enhance performance.

Currently, I lead a Legal Intake team at Top Dog Technologies, where I ensure efficient lead management and adherence to performance metrics in a dynamic call center environment. My role involves collaborating cross-functionally with senior leadership and vendors to enhance service quality through innovative solutions like post-call customer satisfaction surveys. I have successfully created and implemented standard operating procedures to streamline workflows, and I actively manage performance metrics to optimize team outcomes.

Previously, I worked as a Paralegal at Kam, Ebersbach & Lewis P.C., where I supported attorneys in managing personal injury cases. My responsibilities included legal research, drafting documents, and maintaining communication with clients and medical professionals. My bilingual skills have allowed me to serve as a liaison between plaintiffs and attorneys, ensuring clear communication and effective case management.
```

## Experience

### Legal Intake Manager (current)

Top Dog Technologies. Aug 2023 - Present

```text
Currently lead a Legal Intake team, ensuring efficient lead management and performance metric adherence in a fast-paced call center environment. Managed, coached, and mentored distributed teams to achieve high performance and customer satisfaction, while also introducing new processes to meet evolving business needs and call volumes.
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Skills: Team-Leadership, Performance-Management, Process-Improvement, SOP-Development, Workforce-Management, Customer-Satisfaction, Data-Analysis, Training

### Paralegal – Personal Injury

Kam, Ebersbach & Lewis P.C.. Aug 2022 - Present

```text
Supported three attorneys in managing personal injury cases from intake through settlement, including legal research, drafting legal documents, and preparing case files. Maintained consistent client communication and coordinated with medical professionals and insurance adjusters, utilizing Filevine for accurate case detail entry and deadline tracking.
```

Skills: Legal-Research, Legal-Drafting, Client-Communication, Filevine, Legal-Documentation

## Education

### University of West Georgia

Bachelor of Science, Criminal Justice

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Focused on the principles of criminal law, legal research, and writing. Explored topics such as civil liberties, ethics in criminal justice, and criminal procedure.
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## Tech stack

- Remote Team

To contact Mikaela, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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