# Mihai Untu

Mihai Untu is a remote worker on Himalayas, Customer Support & Operations Specialist at Mihai Untu, based in Romania.

Source: https://himalayas.app/@mihaiuntu

```text
I resolve customer, billing, and platform issues while improving remote support operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Romania |
| Authorized to work in | Romania |
| Job categories | Customer Support Specialist, Customer Success Specialist, Product Support Specialist, Customer Experience Specialist, Community Support Specialist, Support Operations Specialist, Customer Support Team Lead, Operations Manager, Graphic Designer, Customer Support Representative, Senior Customer Support Specialist, Lead Customer Support Specialist, Customer Support, Customer Service |
| Skills | Customer Support, Customer Experience, Zendesk, CRM Tools, Billing Support, Subscriptions, Account Support, Technical Troubleshooting, Escalation Management, De escalation, Community Support, KPI Reporting, KPI Analysis, Quality Assurance, Quality Control, Team Coaching, Team Leadership, Remote Collaboration, Asana, Confluence, Avaya, Oracle Based Platforms, Citrix, Spreadsheets, KPI Dashboards, Data Tracking, Photoshop, Adobe Illustrator, Branding, Logo Design, Print Design |

## What I'm looking for

```text
I'm looking for customer support, customer success, product support, community support, or support operations work where I can resolve complex customer issues, improve workflows and quality, collaborate remotely, and grow into team leadership.
```

## About

```text
I've supported customers at Creative Fabrica and HKR Media across account, subscription, billing, platform, and e-commerce issues. I troubleshoot technical problems, de-escalate concerns, and work with internal teams to improve customer experience.

As an Operations Leader at HKR Media, I led content-curation workflows for a large digital and e-commerce environment. I monitored KPIs, conducted quality reviews, coached teams, and coordinated projects through Asana and Atlassian Confluence.

My customer support background includes US telecommunications, print-on-demand, and Romanian energy services. I've handled high-volume phone, live-chat, and Zendesk support involving billing, contracts, orders, shipment tracking, coverage, and technical inquiries.

I also create branding, digital artwork, and print-ready graphics as a freelance graphic designer, managing projects from requirements through final delivery.
```

## Experience

### Customer Support & Operations Specialist

Mihai Untu

```text
Customer Support and Operations professional with 6+ years of experience across customer service, e-commerce, digital platforms, and remote operations. Experienced in account, subscription, and billing support, technical troubleshooting, escalations, community interactions, and cross-functional collaboration.
```

Skills: Customer-Support, Zendesk, CRM-Tools, Billing-Support, Subscriptions, Account-Support, Technical-Troubleshooting, Escalation-Management, Community-Support, KPI-Reporting, Quality-Assurance, Team-Coaching, Remote-Collaboration, Asana, Adobe-Illustrator

## Education

### Colegiul Tehnic Lazar Edeleanu

High School Diploma, Industrial Chemistry. 2012 - 2016

```text
High school diploma with a focus on industrial chemistry.
```

### Essential People Management

Training, Management

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Training in team coordination and people management.
```

## Tech stack

- Adobe Photoshop
- Zendesk
- Avaya
- Adobe Illustrator
- Citrix

To contact Mihai, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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