# Miguel Filipe

Miguel Filipe is a remote worker on Himalayas, Customer Service Representative at Mojo, Archery Inc., based in Portugal.

Source: https://himalayas.app/@miguelfilipe

```text
Customer Service Representative at Mojo, supporting users of its video editing app.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Portugal |
| Authorized to work in | Portugal |
| Salary expectations | 20k+ EUR |
| Job categories | Customer Service, Content Moderator |
| Skills | Customer Service, Customer Support, Content Moderation, Community Guidelines, Intercom, Zendesk, Excel, FAQ Development, Troubleshooting |

## About

```text
At Mojo, Archery Inc., I manage customer service operations for Mojo’s video editing app, handling refunds, app issues, and feedback through Intercom.

I also develop and maintain a FAQ and troubleshooting guide to help users solve common issues independently, while keeping customers informed and providing timely solutions.

At Betano, I assisted customers with inquiries and complaints through multiple communication channels. I also handled several chats at the same time.

At Teleperformance, I reviewed user-generated content, removed inappropriate material, and helped uphold community guidelines across platforms. I also coordinated with support teams on escalated issues and provided feedback on process improvements.
```

## Experience

### Customer Service Representative (current)

Mojo, Archery Inc.. Jun 2023 - Present

```text
Managed customer service operations for Mojo's video editing app, providing support for refunds, app issues, and feedback through Intercom. Developed and maintained a comprehensive FAQ and troubleshooting guide to empower users.
```

Skills: Intercom, Customer-Service, Problem-Solving, Communication-Skills, FAQ-Development, Troubleshooting

### Customer Service Representative

Betano. Jun 2022 - Jun 2023

```text
Assisted customers with inquiries and resolved complaints to ensure high satisfaction. Provided prompt support via multiple channels and managed several chats simultaneously.
```

Skills: Customer-Service, Multitasking, Communication-Skills, Problem-Solving, Complaint-Resolution

### Content Moderator

[Teleperformance](https://himalayas.app/companies/teleperformance-com). May 2020 - Jun 2022

```text
Reviewed user-generated content and removed inappropriate material, ensuring community guidelines were upheld. Coordinated with support teams to resolve escalated issues and identified trends for process improvement.
```

Skills: Content-Moderation, Community-Guidelines, Team-Coordination, Trend-Analysis, Process-Improvement

### Customer Service Representative

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Nov 2018 - May 2020

```text
Assisted customers with inquiries and provided solutions, maintaining customer satisfaction by resolving issues swiftly. Delivered exceptional service under pressure.
```

Skills: Customer-Service, Problem-Solving, Communication-Skills, Adaptability

## Education

### Escola Secundária Sebastião da Gama

High School, Science and Technology

```text
High school education with a major in Science and Technology.
```

### NOVA FCSH

Unfinished Degree, Translation

```text
Unfinished degree in Translation.
```

### Escola Secundária Sebastião da Gama

High School Diploma, Science and Technology

```text
High school education with a major in Science and Technology.
```

## Tech stack

- Intercom
- Zendesk

To contact Miguel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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