# Michiko Chiba-Pratt Michiko Chiba-Pratt is a remote worker on Himalayas, Center Director at Dr. Laser, based in United States. Source: https://himalayas.app/@michikochiba-pratt ```text Retail and operations executive at Dr. Laser, leading center sales and operations against a $150K monthly revenue target. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 70k+ USD | | Job categories | Operations Executive, Retail Operations Manager, District Manager, Director of Sales Operations, Director of Marketing and Operations, Center Manager | | Skills | Multi Unit Operations, P&L management, Revenue Growth, Sales Strategy, Retail Sales, Market Entry Strategy, International Expansion, Commercial Contracts, Retail Distribution, Luxury Client Relationship, Clienteling, Retail Leadership, District Leadership, Merchandising, Product Curation | ## About ```text At Dr. Laser, I lead center sales, P&L, daily operations, team performance, and client experience, with accountability for a $150K monthly revenue target. I drive growth through consultative selling, client retention initiatives, and referral partnerships. At European Wax Center, I directed seven locations representing $3M in annual revenue, delivering 8% comparable sales growth and an 8% increase in territory membership. I also strengthened management teams and reduced employee turnover by 15%. At Nutritional Brands, I negotiated more than $1M in new wholesale contracts and helped grow company revenue 13% year over year. I launched operations in the UK and Dubai and helped reduce order-to-delivery time by 25%. Earlier, I increased boutique revenue at Carines Boutiques and led women’s fashion buying at ODEL Department Stores. Across my career, I’ve worked in luxury retail, fashion, beauty, wellness, and multi-unit operations, with international experience in the U.S., Japan, Sri Lanka, the UK, and Dubai. ``` ## Experience ### Center Director (current) Dr. Laser. Jan 2025 - Present ```text Leads center sales, P&L, daily operations, team performance, and client experience with accountability for a $150K monthly revenue target. Drives growth through consultative selling, upselling, cross-selling, pricing, promotional strategy, grassroots marketing, referral partnerships, and client retention initiatives. ``` Skills: Sales, P&L-management, Operations, Consultative-Selling, Upselling, Cross-Selling, Pricing-Strategy, Promotional-Strategy, Grass-Roots-Marketing, Customer-Retention, KPI-Monitoring, Staff-Scheduling, Inventory-Management, Compliance, Recruitment, Training, Coaching ### District Manager European Wax Center. Jan 2022 - Dec 2025 ```text Directed seven locations representing $3M in annual revenue, delivering 8% comparable sales growth and an 8% increase in territory membership. Improved unit performance through pricing, service mix, promotional strategy, standardized operating procedures, vendor negotiations, and stronger inventory controls. ``` Skills: Multi-Unit-Management, P&L-management, Sales-Growth, Membership-Growth, Pricing-Strategy, Promotional-Strategy, Standard-Operating-Procedures, vendor-negotiation, Inventory-Control, Recruitment, Training, Mentorship, Performance-Management, KPI-Analysis ### Director of Sales & Operations Nutritional Brands. Jan 2020 - Dec 2022 ```text Negotiated $1M+ in new wholesale contracts and helped grow company revenue 13% year over year while expanding U.S. retail distribution. Launched operations in the UK and Dubai, establishing market-entry strategy, distribution partnerships, and sales infrastructure. ``` Skills: Sales, Negotiation, Wholesale, Revenue-Growth, Market-Entry, Distribution, Sales-Forecasting, Inventory-Strategy, International-Expansion, Process-Improvement, Fulfillment, Vendor-Relations ### Director of Marketing & Operations Carines Boutiques. Jan 2018 - Dec 2020 ```text Increased boutique revenue 20%, average transaction value 18%, and client retention 30% through VIP clienteling, loyalty strategy, targeted marketing, and omnichannel execution. Directed operations, assortment planning, vendor negotiations, inventory optimization, visual merchandising, and premium store presentation across three locations. ``` Skills: Marketing, Operations, Clienteling, Loyalty-Strategy, Targeted-Marketing, Omnichannel, Assortment-Planning, vendor-negotiation, Inventory-Optimization, Visual-Merchandising, Ecommerce, Event-Planning ### Head of Women's Wear & Chief Buyer ODEL Department Stores. Jan 2017 - Dec 2018 ```text Led buying, merchandising, assortment strategy, and commercial performance for women's fashion and luxury goods, including partnerships with Armani, Versace, Moschino, Mango, and Desigual. Managed buyers and private-label development while negotiating brand terms, optimizing category performance, and reducing excess inventory 80% through stronger planning and sell-through strategy. ``` Skills: Buying, Merchandising, Assortment-Strategy, Luxury-Goods, Brand-Partnerships, Private-Label, Negotiation, Inventory-Management, Sell-Through ### District Manager WEBco OSC. Jan 2007 - Dec 2017 ```text Directed operations across 27 locations with responsibility for sales, inventory, merchandising, customer service, and operating standards, delivering 10% year-over-year sales growth. Managed global brand and vendor relationships including L'Oréal, LVMH, Procter & Gamble, Levi's, and Godiva, and led cross-functional teams across logistics, merchandising, and account management. ``` Skills: Multi-Unit-Management, Sales, Inventory-Management, Merchandising, Customer-Service, Operations, Vendor-Management, Cross-functional-Leadership, Data-Analysis ### Multi-Brand Department Manager Shiseido, NARS & Lancôme. Jan 2004 - Dec 2007 ```text Exceeded sales quotas by an average of 28% and generated 40%+ Q4 sales increases through consultative selling, relationship development, gift programs, and limited-edition launches. Developed a team of 15+ associates in luxury service, product knowledge, brand storytelling, and client engagement while maintaining premium brand standards. ``` Skills: Sales, Consultative-Selling, Relationship-Development, Gift-Programs, Limited-Edition-Launches, team-development, Luxury-Services, Product-Knowledge, Brand-storytelling, Client-Engagement ## Education ### Paris Academy of Fashion (UK) Fashion Business, Marketing & Management, Fashion Business, Marketing & Management ```text Studied Fashion Business, Marketing, and Management. ``` ### London College of Fashion (UK) Fashion Business, Marketing & Management, Fashion Business, Marketing & Management ```text Studied Fashion Business, Marketing, and Management. ``` ### Google Google AI Essentials Certificate, Artificial Intelligence ```text Earned the Google AI Essentials Certificate. ``` ## Tech stack - Shopify To contact Michiko, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Jonae Lucien](https://himalayas.app/@jonaelucien): Assistant Manager, AG Jeans - [Anthony Ayala](https://himalayas.app/@anthonyayala): Store Manager, Scan Design - [Eva Lemus](https://himalayas.app/@evalemus): Brand Ambassador, IGS Solutions - [Stephanie Weisner](https://himalayas.app/@StephanieWeisner): Operations Manager, Body Beauty Events - [Allison Becker](https://himalayas.app/@allisonbecker): Store Director, Glossier - [Tatiana Sponton-Makens](https://himalayas.app/@tatianasponton-maken): Luxury Retail Director, Bass Eye Care - [Alexandria Price](https://himalayas.app/@alexandriaprice): Store Manager, American Eagle Outfitters - [Gospel Bigwood](https://himalayas.app/@gospelbigwood): Expert Client Advisor, Louis Vuitton - [Michaela M](https://himalayas.app/@michaelam): General Manager, Beem Light Sauna - [Amanda Barron](https://himalayas.app/@amandabarron): Associate Director, Retail Excellence – Support, Amplifon