# Michelle Rodriguez

Michelle Rodriguez is a remote worker on Himalayas, Phone Auditor at NEIS, an ARMStrong Insurance Services Company, based in United States.

Source: https://himalayas.app/@michellerodriguez2

```text
Phone Auditor at NEIS who reviewed Workers' Compensation and General Liability audit records and helped policyholders complete audits.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Phone Auditor, Customer Service |
| Skills | Audit Support, Workers’ Compensation, General Liability, Payroll Review, Financial Document Review, Audit documentation, Class Code Guidelines, Record Verification, Policyholder Communication, Inbound Calls, Outbound Calls, Customer Service, Data Entry, Missing Information Resolution, Bilingual English Spanish |

## About

```text
At NEIS, an ARMStrong Insurance Services Company, I facilitated Workers' Compensation and General Liability premium audits by phone. I reviewed payroll records, financial reports, tax documents, and bookkeeping information, then documented audit details using client, state, and class-code guidelines.

I also communicated with policyholders, agents, CPAs, and bookkeepers to request records and clarify missing information. At Startek, I supported healthcare members in English and Spanish with billing disputes, benefit lookups, and account questions.
```

## Experience

### Phone Auditor

NEIS, an ARMStrong Insurance Services Company. Aug 2025 - May 2026

```text
Facilitated Workers' Compensation and General Liability premium audits through inbound and outbound phone calls, reviewing payroll and financial records, and documenting audit details. Communicated with policyholders, agents, CPAs, and bookkeepers to clarify information and follow up on incomplete documentation.
```

Skills: Audit-Support, Workers’-Compensation, General-Liability, Payroll-Review, Financial-Document-Review, Audit-documentation, Policyholder-Communication, Inbound-Calls, Outbound-Calls, Class-Code-Guidelines, Record-Verification, Data-Entry, Microsoft-Word, Excel, Email, Web-Systems, Remote-Work, Time-Management, Confidential-Information, Bilingual-English-Spanish

### Member Journey Specialist & Engagement Specialist

[Startek](https://himalayas.app/companies/startek). Dec 2024 - Mar 2025

```text
Provided high-volume remote customer support in English and Spanish for healthcare-related member inquiries, including billing disputes, benefit lookups, and account information. Documented interactions, escalated complex issues, and maintained performance expectations in a fast-paced call-center environment.
```

Skills: Customer-Service, Bilingual-English-Spanish, Healthcare-Support, Billing-Disputes, Benefit-Lookup-(BET), Account-Information, Documentation, Escalation-Management, Call-Handling, Customer-Satisfaction, Time-Management, Remote-Work, Confidential-Information

## Education

### New Mexico State University

Bachelor of Business Administration, General Business

```text
Bachelor of Business Administration in General Business and Bachelor of Business Administration in Marketing, with a Bachelor of Criminal Justice.
```

### New Mexico State University

Bachelor of Business Administration, Marketing

```text
Bachelor of Business Administration in Marketing.
```

### New Mexico State University

Bachelor of Criminal Justice, Criminal Justice

```text
Bachelor of Criminal Justice.
```

## Tech stack

- Microsoft Excel
- QuickBooks
- Microsoft Word

To contact Michelle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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