# michelle orjuela

michelle orjuela is a remote worker on Himalayas, Analista de Soporte Técnico at AISEING SAS, based in Colombia.

Source: https://himalayas.app/@michelleorjuelauser

```text
IT support analyst at AISEING SAS, resolving N1/N2 hardware and software incidents through iTop and supporting SAP users.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 200k+ USD |
| Job categories | IT Support Analyst, Help Desk Technician, Technical Support Specialist |
| Skills | N1 N2 Support, Help Desk, Incident Management, ITOP, hardware troubleshooting, Software Troubleshooting, Remote Support, SLA Management, IT Asset Management, SAP Support, Networking Fundamentals, Windows, Office 365, Active Directory, Any Desk |

## About

```text
At AISEING SAS (Groupe SEB Colombia – IMUSA), I provided first-level technical support and managed incidents through iTop within established SLAs. I diagnosed hardware and software issues, maintained equipment and printers, and supported users with SAP incidents.

At Alcaldía Municipal de Zipaquirá, I resolved technical incidents and coordinated remote support using AnyDesk and TeamViewer. I also managed the technology inventory and trained users with digital tools and technical manuals.
```

## Experience

### Analista de Soporte Técnico

AISEING SAS. Jun 2026 - Jul 2026

```text
Provided first-level technical support to users across multiple areas, managing incidents through the iTop help desk within established SLAs. Diagnosed and resolved hardware and software failures, installed and configured equipment and printers, and provided functional support for SAP incidents.
```

Skills: Soporte-Técnico-N1-N2, Gestión-De-Incidencias, ITOP, Hardware, Software, SAP, Impresoras, Documentation

### Administradora Punto Digital / Soporte TI

Alcaldía Municipal de Zipaquirá. Mar 2023 - Dec 2025

```text
Resolved over 50 technical incidents weekly in hardware and software, ensuring operational continuity and high user satisfaction. Implemented and coordinated remote support via AnyDesk and TeamViewer, reducing physical travel by 60% and optimizing response times. Managed institutional technology inventory and trained over 200 users in digital tools, creating technical manuals.
```

Skills: Soporte-Técnico, Hardware, Software, Any-Desk, TeamViewer, Inventario-Técnico, Capacitación, Technical-manuals

### Auxiliar Administrativa

Maderas El Volador. Feb 2020 - May 2021

```text
Provided basic technical support for computer equipment, complementing administrative management and handling of company databases.
```

Skills: Soporte-Técnico-Básico, Administración, Bases-de-datos

## Education

### UNIMINUTO

Ingeniería de Sistemas, Systems Engineering

```text
Pursuing a degree in Systems Engineering, currently in the ninth semester.
```

### Universidad ECCI

Tecnología en Desarrollo Informático, Software Development

```text
Completed a technology degree in Software Development in 2021.
```

### ENI

Técnico en Ofimática y Manejo de TICs, Office Automation and ICT

```text
Completed a technical program in Office Automation and ICT Management in 2017.
```

### ENI

Técnico en Diseño Gráfico y Publicitario, Graphic and Advertising Design

```text
Completed a technical program in Graphic and Advertising Design in 2017.
```

### SENA

Técnico en Logística Empresarial, Business Logistics

```text
Completed a technical program in Business Logistics in 2016.
```

### Hacker Mentor

Ciberseguridad y Ethical Hacking, Cybersecurity. 2025 - 2025

```text
Completed a course in Cybersecurity and Ethical Hacking in 2025, totaling 20 hours.
```

### UNIMINUTO

Diplomado en Data Analytics, Data Analytics. 2025 - 2025

```text
Completed a diploma in Data Analytics in 2025, totaling 348 hours.
```

### IEM Santiago Pérez

Bachiller Académico, General Studies

```text
Completed high school education in 2015.
```

## Tech stack

- Windows
- TeamViewer

To contact michelle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Mario Forero](https://himalayas.app/@marioforero): Agente Hispano, AtlanticQuantumInnovations
- [German Alonso Pimentel Vera](https://himalayas.app/@gpimentelv): IT Operations Specialist, Pharmasan
- [Diego Fonseca](https://himalayas.app/@diegofonseca): Técnico de Soporte IT, Lobana Estéreo
- [Samuel David Lopez Rodas](https://himalayas.app/@samueldavidlopezroda): Analista de Mesa de Ayuda, Alteck
- [Caleb Cepeda](https://himalayas.app/@calebcepeda): Helpdesk Analyst N1, Callzilla
- [Yeison Gil](https://himalayas.app/@yeisongil): Analista de Sistemas | IT Support & Infrastructure, FLORES DEL LAGO LTDA C.I
- [Miguel Brito](https://himalayas.app/@miguelbrito): IT Support Technician, Independent (Freelance)
- [Jesica Muñoz](https://himalayas.app/@jesicamuoz): Soporte y/o Digitalización E11, Prosegur Procesos S.A.S.
- [Jasbleidy Acosta Marquez](https://himalayas.app/@jasbleidyacostamarqu): Técnico en Sistemas, Ingecontrol S. A.
- [Fabian Carreno](https://himalayas.app/@fabiancarreno): IT Help Desk Analyst / Technical Support Engineer, SONDA