# Michelle Kathleen Maglasang

Michelle Kathleen Maglasang is a remote worker on Himalayas, Reports Coordinator at Optum Global Solutions, based in Philippines.

Source: https://himalayas.app/@michellekathleenmagl

```text
Efficient reports coordinator with strong analytical and communication skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Coordinator, Customer Service, Technical Support Representative, Project Coordinator, Program Coordinator |
| Skills | Communication Skills, Quality Adherence, Collaboration, Goal Orientation, Resourceful, Microsoft Office, Excel, Technical Support, EVA |

## What I'm looking for

```text
I am looking for a role that values collaboration and offers opportunities for professional growth.
```

## About

```text
I am a self-motivated individual with a strong commitment to contributing my knowledge and skills to achieve organizational goals. With a background in healthcare and customer service, I have developed a keen ability to analyze reports and collaborate effectively with various teams. My experience as a Reports Coordinator at Optum Global Solutions has honed my skills in managing daily reports, administrative tasks, and ensuring quality adherence.

Throughout my career, I have demonstrated my ability to work under pressure while maintaining a focus on quality and efficiency. I have successfully collaborated with IT and operations teams to prepare equipment for new hires, ensuring a smooth onboarding process. My strong communication skills enable me to articulate needs clearly and provide exceptional support to multiple lines of business.
```

## Experience

### Reports Coordinator (current)

[Optum Global Solutions](https://himalayas.app/companies/optum). Sep 2019 - Present

```text
As a Reports Coordinator, I manage administrative tasks, generate daily reports using Excel, and collaborate with various departments to prepare equipment for new hires. I ensure all tools and access requests are fulfilled and provide backup support for chat and email.
```

Skills: Excel, Reporting, Administrative-Support, Collaboration, Quality-Assurance, Problem-Solving, Communication-Skills

### Customer Service Representative

[Optum Global Solutions](https://himalayas.app/companies/optum). Apr 2015 - Aug 2019

```text
In my role as a Customer Service Representative, I handled inbound and outbound calls for members, providers, and employers, while also providing chat and email support to assist with inquiries and issues.
```

Skills: Customer-Service, Problem-Solving, Inbound, Outbound-Calling, Email-Support, Communication-Skills, Live-Chat

### Technical Support Representative

Teletech. Dec 2012 - Dec 2014

```text
As a Technical Support Representative, I provided assistance through inbound and outbound calls, addressing technical issues and ensuring customer satisfaction in the telecom sector.
```

Skills: Technical-Support, Customer-Service, Problem-Solving, Inbound, Outbound-Calling, Communication-Skills

### Technical Support Representative

[Qualfon](https://himalayas.app/companies/qualfon). Oct 2011 - Dec 2012

```text
In this position, I managed inbound and outbound calls, providing technical support and resolving customer issues effectively in the telecom industry.
```

Skills: Communication-Skills, Technical-Support, Customer-Service, Problem-Solving, Inbound, Outbound-Calling

## Education

### University of San Carlos

Bachelor of Science, Nursing

```text
College Level: Bachelor of Science in Nursing.
```

## Tech stack

- Gmail
- F#
- EVA

To contact Michelle Kathleen, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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