# Michelle Andrea Lara Silvera

Michelle Andrea Lara Silvera is a remote worker on Himalayas, International Trade Operations Technician at Number Ten, based in Curaçao.

Source: https://himalayas.app/@michelleandrealarasi

```text
International Trade Operations Technician who streamlined invoicing and built digital systems for operations and customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Curaçao |
| Authorized to work in | Curaçao |
| Salary expectations | 30k+ USD |
| Job categories | International Trade Operations Technician, Administrative Assistant, Customer Service, Operations Assistant |
| Skills | Back Office Operations, Invoicing, Accounts Receivable, Bank Reconciliation, Accounting Entries, Purchasing, Sales Operations, Production Operations, Customer Service, Appointment Scheduling, Inventory Management, Prior Authorizations, Microsoft Office, Microsoft Word, Excel |
| LinkedIn | https://linkedin.com/in/michellelaras |

## About

```text
At IGNEO COLOMBIA SAS BIC, I supported back-office operations across collections, purchasing, sales, and production. I reduced invoicing turnaround times to under 24 hours, recovered overdue accounts to minimal levels, and established a digital HR file system.

At UGASEND S.A., I handled customer inquiries and scheduling across in-person, phone, and chat channels. I implemented WhatsApp Business for appointment confirmations, reducing the staffing requirement from two people to one and shortening daily handling time to 4 hours.

Across my roles at RADIOLOGOS ASOCIADOS and SABBAG RADIOLOGOS, I supported patient intake and authorization processes, standardized forms, and created a document tracking system that eliminated paperwork loss. I also bring experience in customer service, inventory, invoicing, and administrative operations.
```

## Experience

### International Trade Operations Technician

Number Ten. Jan 2026 - Dec 2026

```text
Provided comprehensive customer care and support, supervised hygiene and maintenance, and collaborated at the cold beverage preparation station. Received consistent recognition for excellence in service delivery.
```

Skills: Customer-Service, Operations, Hygiëne, Maintenance

### Shift Coordinator

Boho6. Jan 2025 - Dec 2026

```text
Coordinated and supervised work shifts, managed cash register operations, and led the transition to a digital system for daily cash register closings, reducing administrative processing time.
```

Skills: Shift-Management, Cash-Handling, Digital-Systems, Team-Coordination

### Customer Service Associate

La Espiga Restaurant. Jan 2025 - Dec 2026

```text
Provided personalized customer service and managed supply replenishment. Redesigned storeroom layout to improve inventory tracking and maximize stock turnover.
```

Skills: Customer-Service, Inventory-Management, stock-replenishment

### Janitorial and Meal Service Supervisor

Klein College. Jan 2025 - Dec 2025

```text
Performed cleaning and sanitation tasks, maintained facility infrastructure, and supervised meal service for young students with strict care and safety standards.
```

Skills: Cleaning, Sanitation, Facility-Maintenance, Meal-Service, Supervision

### Back-Office Operations Support

Igneo Colombia SAS BIC. Jan 2023 - Dec 2025

```text
Provided back-office operational support across collections, purchasing, sales, and production. Managed invoicing, bank reconciliations, and accounting entries, and successfully recovered overdue accounts and reduced invoicing turnaround times.
```

Skills: Back-Office-Operations, Invoicing, Bank-Reconciliation, Accounting, Customer-Service, HR-systems

### Customer Service and Scheduling Coordinator

Ugasend S.A.. Jan 2021 - Dec 2023

```text
Handled customer inquiries through omni-channel support and managed scheduling calendars. Streamlined appointment confirmation with WhatsApp Business, reducing staffing needs and processing time.
```

Skills: Customer-Service, Omni-Channel-Support, Scheduling, WhatsApp-Business, Billing-Systems

### Medical Authorization Specialist

Radiologos Asociados. Jan 2018 - Dec 2021

```text
Managed patient intake and processed medical prior authorizations with insurance providers. Updated authorization forms and created a specialized role to reduce waiting times and claim rejections.
```

Skills: Patient-Intake, Prior-Authorizations, Insurance-Processing, Documentation

### Reception and Administrative Support

Sabbag Radiologos. Jan 2014 - Dec 2018

```text
Provided reception and waiting room customer support, guiding patients through administrative procedures. Designed a document tracking system that eliminated paperwork loss.
```

Skills: Customer-Service, Reception, Administrative-Support, Document-Management

## Tech stack

- Google Docs
- Gmail
- Google Workspace
- Notion
- Google Sheets
- Microsoft Excel
- Calendly
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office

To contact Michelle Andrea, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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