# Michele Teixeira

Michele Teixeira is a remote worker on Himalayas, Coordenadora de Recepção at CMHI – Medicina Hospitalar Integrada, based in Brazil.

Source: https://himalayas.app/@micheleteixeira

```text
Healthcare service coordinator at CMHI, who helped restore ECOAR’s financial performance and strengthen its premium patient journey.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Job categories | Healthcare Operations Manager, Customer Success Manager, Customer Service Manager, Healthcare Administrator, Quality Manager |
| Skills | Healthcare Operations Management, Hospital Management, Customer Success, Customer Experience, Patient Journey Management, Healthcare Services Management, Team Management, Strategic Planning, Process Improvement, Quality Assurance, Quality Management Systems, ISO 9001, ISO 17025, PADI, Regulatory Compliance |

## About

```text
At CMHI – MEDICINA HOSPITALAR INTEGRADA, I coordinated hospital reception across several patient contact points and participated in strategic planning and cross-functional projects. I monitored service indicators and applied quality tools to help standardize processes and reduce failures.

At INSTITUTO HERMES PARDINI S/A – GRUPO FLEURY, I managed two premium diagnostic imaging units and led teams of approximately 90 employees. I worked directly on recovering the operation’s financial results, moving it from risk of unviability to a profitable, sustainable model.

I also helped establish the Patient Journey, structuring service flows, training teams, and tracking NPS. I used operational, financial, and quality indicators, management reports, and BI to support decisions, while overseeing certifications, regulatory compliance, and audits.

Earlier, at TECSA LABORATÓRIOS LTDA, I coordinated quality control in molecular biology, including ISO 17025 quality-system work and PCR processes. My background combines healthcare operations, customer experience, quality assurance, and diagnostic laboratory work.
```

## Experience

### Coordenadora de Recepção

CMHI – Medicina Hospitalar Integrada. Jul 2025 - Jan 2026

```text
Responsável pela gestão integrada do atendimento hospitalar, incluindo recepção principal, consultórios médicos, oftalmologia e central de telefonia. Liderança direta de aproximadamente 15 colaboradores, com foco em engajamento, produtividade e atendimento humanizado.
```

Skills: Gestão-De-Atendimento-Ao-Cliente, Liderança-De-Equipe, Indicadores-Operacionais, Planejamento-estratégico, Quality-Tools, PDCA, SWOT, ISHIKAWA, Flujogramas

### Coordenadora de Atendimento

Instituto Hermes Pardini S/A – Grupo Fleury. Jan 2019 - May 2025

```text
Atuação estratégica em unidades premium de Diagnóstico por Imagem, com gestão de duas unidades e liderança de aproximadamente 90 colaboradores. Conduziu a recuperação financeira da operação, implantou a Jornada do Paciente e gerenciou indicadores operacionais, financeiros e de qualidade.
```

Skills: Gestão-De-Unidades, Liderança-De-Equipe, Jornada-Do-Paciente, NPS, BIツール, Indicadores-de-calidad, ISO-9001, PADI, LGPD, Segurança-Da-Informação

### Supervisora Administrativa

Instituto Hermes Pardini S/A – Grupo Fleury. Jul 2018 - Dec 2018

```text
Atuação em unidades premium de Diagnóstico por Imagem, com foco em gestão administrativa e suporte à operação.
```

Skills: Gestão-Administrativa, Atendimento-ao-Cliente, Qualidade

### Coordenadora de Controle da Qualidade

TECSA Laboratórios Ltda. Mar 2014 - Sep 2017

```text
Atuação em laboratório com alto rigor técnico, regulatório e operacional, integrando gestão da qualidade, liderança de equipes e atividades técnicas especializadas. Coordenou processos de garantia e controle de qualidade, incluindo testes microbiológicos, ensaios de proficiência e gestão de documentos.
```

Skills: ISO-17025, Garantia-Da-Qualidade, Controle-De-Qualidade, Biología-Molecular, Quantitative-Real-Time-PCR, ELISA, Immunofluorescence, Testes-Rápidos, Immunodiffusion, Microaglutinação, POPS, Auditorías

## Education

### Faculdade Focus

MBA, Customer Relationship Management

```text
MBA in Customer Relationship Management completed in 2024.
```

### FAEL

Postgraduate, Strategic Management in Health

```text
Postgraduate degree in Strategic Management in Health completed in 2017.
```

### UNIFENAS - Universidade José do Rosário Vellano

Bachelor's, Biomedicine

```text
Bachelor's degree in Biomedicine completed in 2014.
```

## Tech stack

- Power BI

To contact Michele, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Tatiane Rego](https://himalayas.app/@tatianerego): Business Development Manager, Odontoprev
- [Thais Lima](https://himalayas.app/@thaislima): Coordinator Onboarding and Retention, Delivery Direto
- [Milena Ofsowitz](https://himalayas.app/@milenaofsowitz): Ambulatory Service Representative, Texas Children’s Hospital
- [Gracielle Secco](https://himalayas.app/@graciellesecco): Customer Experience Lead, Johnson & Johnson do Brasil
- [Kelyn De Jesus Filgueiras Pereira](https://himalayas.app/@kelyndejesusfilgueir): Gerente de Operações, Pizza do Seu Juca
- [Pedro Brandão](https://himalayas.app/@p-brandr): Agente de Gestão Pública, Prefeitura de Guararema
- [Luis Almeida](https://himalayas.app/@luisalmeida1): Representante de Atendimento ao Cliente, Grupo Sabin
- [Raiane Costa Camara](https://himalayas.app/@raianecostacamara): Copy Approval Coordinator, Johnson & Johnson
- [Nicole Rousseau Carvajal](https://himalayas.app/@nicolerousseaucarvaj): Customer Success Manager, Eazybe
- [Amalia Faria](https://himalayas.app/@amaliafaria): Receptionist, Hospital Santa Rita