# Michaela Logan

Michaela Logan is a remote worker on Himalayas, Call Center Representative at GetInsured - Vimo Inc., based in United States.

Source: https://himalayas.app/@michaelalogan

```text
I improve public-service and nonprofit operations through compliant customer support, CRM workflows, research, and process improvement.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Operations Specialist, Project Coordinator, Business Development Associate, Customer Service, Research Assistant, Human Resources Specialist, Accounts Administrator, Communications Coordinator, Operations Management Specialist, Operations Support Specialist, Operations Center Specialist, Operations Solutions Specialist, Operations Expert, Support Operations Specialist, Operations |
| Skills | Operations Management, Process Improvement, Project Coordination, Customer Service, Health Insurance Enrollment, Eligibility Assessment, HIPAA, CRM, Data Analysis, Survey Design, Usability Testing, Root Cause Analysis, Stakeholder Engagement, Business Development, Proposal Management, Financial administration, Recruitment, Onboarding, Qualitative Research, Quantitative Research, Deltek, Paylocity, SharePoint, Excel, Black |

## About

```text
At GetInsured, I facilitate eligibility and enrollment operations for more than 3,000 health insurance marketplace customers while maintaining a 90% quality assurance score and protecting confidential information under ACA and HIPAA guidelines.

I've improved operations across Tides Foundation and Business Technology Integrators through CRM analysis, usability testing, stakeholder surveys, documentation, and workflow redesign. My work increased email engagement and partner retention by 10%, reduced proposal turnaround from 15 to 11 business days, and improved data accuracy and reporting timeliness to 95%; I also bring community-based research, HR, accounting, and project coordination experience.
```

## Experience

### Call Center Representative (current)

GetInsured - Vimo Inc.. Oct 2025 - Present

```text
Facilitate eligibility determinations and enrollment operations for 3,000+ customers accessing government-subsidized health insurance, ensuring accurate and compliant outcomes. Resolve complex client escalations and maintain a 90% quality assurance score while managing high-volume communications.
```

Skills: Eligibility, Enrollment-Operations, Case-Management, Customer-Escalation, Quality-Assurance, HIPAA-compliance, Healthcare-Systems, CRM-Systems

## Education

### Bowie State University

Master of Public Administration, Public Policy and Management. Grade: 3.7

```text
Master of Public Administration with a concentration in Public Policy and Management, graduating in May 2025 with a GPA of 3.7.
```

### Towson University

Bachelor of Science, Sociology and Anthropology. Grade: 3.0

```text
Bachelor of Science in Sociology and Anthropology with minors in Business, Communications, and Liberal Arts, graduating in May 2022 with a GPA of 3.0.
```

## Tech stack

- Paylocity
- Black
- Deltek

To contact Michaela, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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