# Micaela Steeman

Micaela Steeman is a remote worker on Himalayas, SSR. Customer Support Representative at Assurant, based in Argentina.

Source: https://himalayas.app/@micaelasteeman

```text
Customer Support Representative at Assurant handling customer cases, bilingual inquiries, and policy documentation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Argentina |
| Authorized to work in | Argentina |
| Salary expectations | 45k+ USD |
| Job categories | Customer Support Representative, Administrative Assistant |
| Skills | Customer Support, Customer Case Management, Bilingual Customer Support, CRM Systems, Salesforce, Administrative Support, Student Records Management, Microsoft Office, Microsoft Word, Excel, PowerPoint, Google Workspace |

## About

```text
At Assurant, I manage customer cases through CRM systems and internal platforms, handling inbound calls and providing support in English and Spanish. I review customer information, policy details, and documentation to resolve inquiries.

Previously, I provided administrative support for training programs and academic activities at Instituto Provincial de la Administración Pública (IPAP), Buenos Aires Provincial Government. I managed student records and course documentation, and assisted students with questions about schedules and procedures.
```

## Experience

### SSR. Customer Support Representative (current)

[Assurant](https://himalayas.app/companies/assurant). Jan 2026 - Present

```text
Managed customer cases through CRM systems and internal platforms, handled inbound calls, and provided bilingual support in English and Spanish. Reviewed customer information and policy details to resolve inquiries, updated records, and coordinated solutions with internal teams.
```

Skills: CRM-Systems, Bilingual-Support, Customer-Service, Data-Accuracy, Documentation, Case-Management

### Administrative Assistant

Instituto Provincial de la Administración Pública (IPAP). Nov 2021 - Dec 2025

```text
Provided administrative support for professional training programs and academic activities. Managed student records, attendance reports, and course documentation, and assisted students with inquiries regarding schedules and procedures.
```

Skills: Administrative-Support, Student-Records-Management, Communication-Skills, Documentation, Coordination

## Education

### Universidad Argentina de la Empresa

Bachelor's Degree, Public Relations and Corporate Communications. 2024 - Present

```text
Pursuing a Bachelor's Degree in Public Relations and Corporate Communications at Universidad Argentina de la Empresa, expected to continue as of 2026.
```

## Tech stack

- Salesforce
- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office

To contact Micaela, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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