# MeTi Rambo

MeTi Rambo is a remote worker on Himalayas, B2C & B2B Account Manager & Customer Call Support Agent at Native Teams, based in North Macedonia.

Source: https://himalayas.app/@metirambo

```text
Customer Support Specialist at Frontlogix who increased revenue by 20% through strategic order placement.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | North Macedonia |
| Authorized to work in | North Macedonia |
| Salary expectations | 36k+ USD |
| Job categories | Customer Support Specialist, Account Manager, Sales |
| Skills | Customer Support, Customer Service, Account Management, Sales, Salesforce, Upselling, Lead Generation, Negotiation, Closing Deals, Escalation Handling, Complaint Resolution, Geospatial, Quote Management, Order Resolution, SaaS Sales |

## About

```text
At Frontlogix, I handled high-volume inbound and outbound calls and managed customer cases through Salesforce. I increased revenue by 20% through strategic order placement while maintaining a 40–45% profit margin.

I also used geomapping to minimize freight costs, upsold products, and recovered at-risk orders to prevent cancellations. I was consistently one of the top three performers and onboarded and trained new hires on quote management and order resolution procedures.

At Native Teams, I handled B2C and B2B support tickets and customer escalations, investigated issues, and escalated complex cases to relevant departments. Earlier, at Slice, I promoted SaaS products and reached 100% of the monthly goal.
```

## Experience

### B2C & B2B Account Manager & Customer Call Support Agent

Native Teams. Mar 2026 - Sep 2026

```text
Handled a high volume of B2C and B2B support tickets daily while maintaining quality and efficiency. Investigated customer issues, identified root causes, and escalated complex cases to relevant departments.
```

Skills: Customer-Support, Escalation-Handling, Problem-Solving, Communication-Skills, Teamwork

### Customer Support Specialist

Frontlogix. Dec 2024 - Mar 2026

```text
Handled high-volume inbound and outbound calls, providing high-class customer support and service. Increased revenue by 20% through strategic order placement and consistently maintained a 40-45% profit margin.
```

Skills: Customer-Support, Salesforce, Upselling, Problem-Solving, Data-Entry, Documentation, Teamwork, Multitasking

### Sales Representative

Slice. Oct 2023 - May 2024

```text
Conducted high-volume outbound calls to engage potential customers and promoted SaaS products to new and existing clients. Reached 100% of the monthly goal and focused on upselling.
```

Skills: Sales, Lead-Generation, Upselling, Communication-Skills, Negotiation, Closing-Deals

### Factory Worker

Karl Zehnder AG. Jul 2022 - Oct 2022

```text
Built and assembled pallets, sorted and organized components, and operated machinery. Maintained a daily work log and created over 650 handmade pallets in one day.
```

Skills: Warehouse-Management, Machinery-Operation, Data-Entry, Documentation

### Retail Associate/Second Shift Manager

Metro Market. May 2019 - Jan 2020

```text
Handled daily customer transactions at the register and maintained clean and organized shelves. Managed employee shifts and assisted with inventory counts and receiving deliveries.
```

Skills: Customer-Service, Inventory-Management, Team-Management, Communication-Skills

## Tech stack

- Salesforce
- Microsoft Excel

To contact MeTi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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