# Ömer Karatepe

Ömer Karatepe is a remote worker on Himalayas, Customer Support Representative at Concentrix, based in Turkey.

Source: https://himalayas.app/@merkaratepe

```text
Customer Support Representative on Back Market’s UK project at Concentrix, resolving technical issues for refurbished tech customers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Turkey |
| Authorized to work in | Turkey |
| Salary expectations | 200k+ TRY |
| Job categories | Customer Support Representative, Technical Support Specialist, Remote Operations Specialist |
| Skills | Customer Support, Technical Troubleshooting, Issue Resolution, Returns and Refunds, Shipping and Logistics, Inbound Customer Support, Outbound Customer Service, hardware troubleshooting, Software Troubleshooting, Hardware and OS Setup, Case Management, Zendesk, Intercom, Copilot |

## About

```text
At Concentrix, I supported UK customers on the Back Market project, helping with refurbished technology products through English email and inbound and outbound calls.

I handled hardware and software troubleshooting, order tracking, and after-sales enquiries. I also managed returns, refunds, shipping-label issues, discount codes, and complaint escalations.

I used Zendesk, Intercom, and Copilot AI daily to resolve tickets and document cases while managing multiple active customer enquiries remotely.

Before 2025, I worked seasonal hospitality roles at Horus Paradise Luxury Resort, Xanadu Island Hotel, and Lusso Sorgun Hotel, providing guest service in fast-paced five-star settings. I bring a lifelong interest in computers and a Tourism Guidance degree from Ondokuz Mayıs University.
```

## Experience

### Customer Support Representative

[Concentrix](https://himalayas.app/companies/concentrix). Sep 2025 - Jun 2026

```text
Delivered end-to-end customer support for refurbished tech products via English email and inbound/outbound calls. Handled technical troubleshooting, returns, refunds, and complaint escalations while using Zendesk, Intercom, and Copilot AI tools.
```

Skills: Zendesk, Intercom, Copilot, Technical-Troubleshooting, Customer-Support, Returns-and-Refunds, Issue-Resolution, Remote-Operations

### Hospitality & Hotel Operations

Seasonal Roles

```text
Provided direct guest service in fast-paced 5-star hotel environments catering to international tourists. Developed exceptional communication, crisis recovery, active listening, and multitasking skills under peak operational loads.
```

Skills: Guest-Service, Communication-Skills, Crisis-Recovery, Active-Listening, Multitasking

## Education

### Ondokuz Mayıs University

Bachelor's Degree, Tourism Guidance

```text
Bachelor's Degree in Tourism Guidance from Ondokuz Mayıs University in Samsun, Türkiye.
```

## Tech stack

- Intercom
- Zendesk

To contact Ömer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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