# Meritxell Rosés Hortal

Meritxell Rosés Hortal is a remote worker on Himalayas, CX Team Leader at Tombola Ltd, based in Spain.

Source: https://himalayas.app/@meritxellroses

```text
I lead CX operations teams, optimize regulated workflows, and build data-driven Revenue Operations capabilities.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | United Kingdom, Spain |
| Salary expectations | 30k-45k EUR |
| Job categories | Customer Experience Team Leader, Operations Manager, Customer Experience Manager, Customer Service Manager, Business Operations Analyst, Data Analyst, Multimedia Designer, Customer Experience Team Lead, CX Team Lead, Customer Service Lead, Customer Experience Lead, Team Lead Customer Management, Customer Support Team Lead |
| Skills | Team Leadership, Team Coaching, Performance Management, Onboarding, Operations Management, KPI Management, SLA Management, CSAT, Process Optimization, Process Design, Compliance, Quality Audits, Reporting, Case Management, Escalation Management, Cross Functional Partnership, Salesforce Service Cloud, Amazon Connect, Jira, Confluence, Excel, Google Workspace, SQL, Power BI, HubSpot, Data Analysis, Revenue Forecasting, Pipeline Management, Automation, Generative AI, Claude, ChatGpt, English, Spanish, Catalan, French, Salesforce, Remote Team |

## What I'm looking for

```text
I'm looking to bridge CX operations leadership with Revenue Operations and data-driven strategic roles, using SQL, Power BI, HubSpot, process improvement, and cross-functional collaboration to support growth.
```

## About

```text
CX and Operations professional with 4 years in customer service and 2 years directly leading remote

teams in regulated, high-performance environments. Proven expertise in team leadership, KPI

management, process optimization, and cross-functional collaboration. Currently exploring Revenue

Operations and data-driven analytics through active learning in SQL, Power BI, and HubSpot —

building technical capabilities to bridge CX leadership with strategic operations roles. Bilingual

(Spanish/English, native Catalan), available immediately.
```

## Experience

### CX Team Leader

[Tombola Ltd](https://himalayas.app/companies/tombola). Mar 2024 - Mar 2026

```text
Led a remote customer service team of 14 specialists, managing performance, coaching, and escalations in a regulated environment. Redesigned legacy workflows, improved compliance, and collaborated with cross-functional teams.
```

Skills: Salesforce-Service-Cloud, Amazon-Connect, Jira, Confluence, Excel, Google-Workspace, AI-Tools, Team-Leadership, KPI-Management, Process-Optimization, Escalation-Management

## Education

### ESDI Barcelona

Postgraduate, Multimedia Design & Electronic Arts

```text
Postgraduate in Multimedia Design & Electronic Arts.
```

### Google

Professional Certificate, Project Management

```text
Professional Certificate in Project Management.
```

### Google

Professional Certificate, Team Leadership & Management

```text
Professional Certificate in Team Leadership & Management.
```

### Universitat de Barcelona

Bachelor's Degree, Fine Arts

```text
Bachelor's Degree in Fine Arts.
```

## Tech stack

- Amazon Connect
- Jira
- HubSpot
- Remote Team
- Google Workspace
- Confluence
- Microsoft Excel
- Microsoft Power BI
- SQL
- ChatGPT
- Power BI

To contact Meritxell, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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