# Mercy Muthoni

Mercy Muthoni is a remote worker on Himalayas, Operations & Admin Coordinator at Self-Managed Rental Property, based in Kenya.

Source: https://himalayas.app/@mercymuthoni

```text
Administrative and Operations Coordinator who streamlined remote rental operations and maintained accurate financial and governance records.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 55k+ EUR |
| Job categories | Administrative Assistant, Operations Coordinator, Credit Officer, Customer Service Executive |
| Skills | Administrative Coordination, Office Management, Executive Support, Calendar Management, Financial Reconciliations, Data Reconciliation, Budget Tracking, Financial Record Keeping, Audit Preparation, Governance and Reporting, Records Management, Meeting minutes preparation, Workflow Automation, CRM Administration, Customer Support |
| LinkedIn | https://linkedin.com/in/mercy-muthoni-967b77175 |

## What I'm looking for

```text
I'm seeking an Administrative Assistant role where I can apply my expertise in administrative coordination and financial record-keeping, supporting office management and foundational bookkeeping.
```

## About

```text
In my Operations & Admin Coordinator role for Self-Managed Rental Property, I coordinated bookings, turnovers, maintenance, and service-provider schedules. I also managed guest and vendor communications, maintaining an average response time under one hour with zero unanswered inquiries.

At DAWA SACCO, I documented Annual General Meeting proceedings using Otter.ai and prepared confidential, audit-ready performance reports for executive leadership. I tracked member documentation and follow-ups to keep records and requests moving.

At Apollo Agriculture, I handled more than 80 daily customer interactions and maintained a 98–100% QA score. Earlier, at K-UNITY SACCO Limited, I achieved 95% accuracy in member data entry and reconciliation; I’m now seeking an Administrative Assistant role where I can apply my coordination and financial record-keeping experience.
```

## Experience

### Operations & Admin Coordinator

Self-Managed Rental Property. Jan 2025 - Jun 2026

```text
Coordinated bookings, turnovers, maintenance, and vendor lifecycles for a remote rental property, ensuring on-time execution and clear client documentation.
```

Skills: Scheduling, Vendor-coordination, Communication-Skills, Documentation, Remote-Operations, Problem-Solving

### Credit Officer

DAWA SACCO. Nov 2023 - Apr 2026

```text
Served as primary contact for member inquiries, documented AGM proceedings with AI transcription, and generated audit-ready performance reports.
```

Skills: Stakeholder-Coordination, Documentation, AI-Assisted-Transcription, Report-Generation, Data-Protection, Virtual-Coordination

### Customer Service Executive

[Apollo Agriculture](https://himalayas.app/companies/apollo-agriculture). Jan 2019 - Jan 2023

```text
Handled 80+ daily customer interactions across phone, email, and SMS while maintaining 98-100% QA scores and managing a high-volume CRM queue.
```

Skills: Customer-Service, CRM, Communication-Skills, Time-Management, Problem-Solving, Data-Entry

### Customer Service Intern

K-UNITY SACCO Limited. Sep 2018 - Nov 2018

```text
Managed member communications and follow-ups, maintained service activity logs, and achieved 95% accuracy in data entry and reconciliation.
```

Skills: Customer-Service, Data-Entry, Excel, PowerPoint, Communication-Skills, Time-Management

## Education

### Asana

Workflow Specialist Course, Workflow. 2025 - 2025

```text
Completed the Workflow Specialist Course by Asana in 2025.
```

### St. Paul's University

Bachelor of Business Administration, Business Administration & Management

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Bachelor of Business Administration & Management from St. Paul's University, Kenya, completed in 2018.
```

### St. Paul's University

Diploma, Banking

```text
Diploma in Banking from St. Paul's University, Kenya, completed in 2016.
```

## Tech stack

- Asana
- Otter.ai

To contact Mercy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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