# Mercy Marimbi

Mercy Marimbi is a remote worker on Himalayas, Assistant Manager at Emirates Petroleum Products Company (ENOC/EPPCO), based in United Arab Emirates.

Source: https://himalayas.app/@mercymarimbi

```text
I manage site operations, teams, sales, stock, and customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Arab Emirates |
| Authorized to work in | United Arab Emirates |
| Salary expectations | 50k+ USD |
| Job categories | Assistant Manager, Operations Manager, Customer Service Manager, Sales Manager |
| Skills | People Management, Leadership, Customer Service, Complaint Resolution, Sales, Customer Relationship Management, Operational Efficiency, Strategic Planning, Teamwork, Corporate Trainer, Stock Management, Sales reconciliation, Payment Processing, Customer Records Management, Time Management, Organizational Skills, Attention To Detail, SAP, Business Software, First aid, Fire Fighting, Fire Warden, Basic Life Support, English, Arabic |

## What I'm looking for

```text
I'm seeking a versatile, challenging, and dynamic role in a reputable organization where I can apply my practical experience and professional skills while taking on greater responsibilities, learning continuously, and growing my career.
```

## About

```text
At Emirates Petroleum Products Company (ENOC/EPPCO) in Dubai, I manage daily site operations, stock transfers, sales banking, reporting, and policy compliance.

I mentor staff to meet performance targets, maintain stock availability, and resolve customer complaints professionally and promptly. My work combines people management, operational efficiency, and high standards of integrity.

Previously, I supported customers and sales teams at TransUnion Africa and Fast Lane Import & Export Company Ltd, achieving a consistent 95% customer satisfaction rating at TransUnion. I bring experience in customer service, sales reconciliation, payment processing, staff training, and cross-department coordination.
```

## Experience

### Assistant Manager

Emirates Petroleum Products Company (ENOC/EPPCO). Oct 2015 - Jun 2026

```text
Managed day-to-day site operations, mentored staff, banked daily sales, and ensured stock availability and compliance with company policies.
```

Skills: Operations-Management, Staff-Mentoring-And-Development, Sales-Reporting, Stock-Management, Customer-Complaint-Resolution, Compliance

### Customer Service Representative

[TransUnion Africa](https://himalayas.app/companies/transunion). Mar 2005 - Jun 2012

```text
Managed customer inquiries and complaints, assisted in developing service procedures, trained new staff, and achieved a 95% customer satisfaction rating.
```

Skills: Customer-Service, Complaint-Resolution, Training, Process-Improvement, Cross-functional-Coordination, Sales-Collaboration

### Sales Representative

Fast Lane Import & Export Company Ltd. Jan 2003 - Feb 2005

```text
Assisted customers in purchasing motor vehicles, processed payments, prepared import declaration forms, and performed daily sales reconciliation.
```

Skills: Sales, Customer-Assistance, Payment-Processing, Import-Documentation, Tax-Processing, Sales-reconciliation

## Education

### First Aid Training

First Aid Training Certificate, First Aid. 2020 - 2020

```text
Completed First Aid Training in 2020.
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### Firefighting and Fire Warden Training

Firefighting and Fire Warden Certificates, Fire Safety. 2018 - 2018

```text
Completed Firefighting and Fire Warden training in 2018.
```

### Medal Lane Business College

Certificate in Sales and Marketing, Sales and Marketing. 2005 - 2006

```text
Completed a Certificate in Sales and Marketing at Medal Lane Business College from 2005 to 2006.
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### The Coda Institute

Certificate in Computer Studies, Computer Studies. 1999 - 1999

```text
Completed a Certificate in Computer Studies at The Coda Institute in 1999.
```

### Uthiru High School

High School Diploma, General Studies. 1994 - 1997

```text
Attended Uthiru High School in Kenya from 1994 to 1997.
```

## Tech stack

- SAP

To contact Mercy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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