# Mendell User

Mendell User is a remote worker on Himalayas, Cybersecurity Trainee at RapidAscent / City University of Seattle, based in United States.

Source: https://himalayas.app/@mendelluser

```text
Cybersecurity trainee at RapidAscent / City University of Seattle practicing Splunk investigations and Windows event log analysis.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 65k+ USD |
| Job categories | SOC Analyst, Systems Operator, Help Desk Technician |
| Skills | Security Monitoring, Log Analysis, SIEM, Incident Response, IOC Analysis, MITRE ATT&CK, Vulnerability Assessment, Vulnerability Scanning, Digital Forensics, Active Directory, Windows Server, Linux, network communications, TCP IP, DNS |
| LinkedIn | https://linkedin.com/in/mendell-jackson-5a430243 |

## What I'm looking for

```text
I’m transitioning into cybersecurity and seeking opportunities to apply my hands-on training in SIEM, log analysis, incident investigation, and IT operations.
```

## About

```text
At RapidAscent / City University of Seattle, I practice security monitoring through hands-on labs with Splunk searches, Windows event logs, and Sysmon. I also complete guided exercises involving detection rules, SIEM queries, and investigation findings.

My training includes configuring and investigating Windows Server, Active Directory, and Linux environments. I’ve also practiced network traffic analysis with Wireshark and Nmap, along with vulnerability assessment and digital forensics.

At Allied HDS, LLC, I provided help desk support for access, software, hardware, and connectivity issues. I assisted with password resets and remote Windows support, tracked requests, documented resolutions, and escalated issues.

At Leidos, I supported Department of Defense healthcare IT systems and used Remedy to record operational issues. Earlier, I operated and maintained military communications equipment in the U.S. Army, supporting network connectivity and troubleshooting.
```

## Experience

### Cybersecurity Trainee (current)

RapidAscent / City University of Seattle. Jul 2026 - Present

```text
Performed hands-on labs involving Splunk searches, Windows event and Sysmon log analysis, threat identification, and incident investigation. Completed guided security exercises and practiced network traffic analysis using Wireshark and Nmap.
```

Skills: Splunk, SIEM, Log-Analysis, Sysmon, MITRE-ATT&CK, Incident-Response, Wireshark, Nmap, Windows-Server, Active-Directory, Linux, Vulnerability-Assessment, Digital-Forensics

### Help Desk Technician

Allied HDS, LLC. Jan 2023 - Jun 2023

```text
Provided user-facing technical support, troubleshooting access, software, hardware, and connectivity issues. Assisted users with password resets, account access, and remote Windows support while following ticket workflows.
```

Skills: Help-Desk, Troubleshooting, Password-Resets, Account-Access, Remote-Support, Ticket-Management

### Systems Operator

[Leidos](https://himalayas.app/companies/leidos). Feb 2022 - Aug 2022

```text
Supported Department of Defense healthcare IT systems, monitoring operations and following established procedures for system issues. Used Remedy ticketing to record operational issues and coordinate support activities with other teams.
```

Skills: Remedy, Ticketing, System-Monitoring, Troubleshooting, Escalation-Management, Documentation

### Educator

Richmond County Board of Education. Sep 2019 - Jan 2022

```text
Educator at Richmond County Board of Education from September 2019 to January 2022.
```

### Multichannel Transmission Systems Operator-Maintainer

[U.S. Army](https://himalayas.app/companies/united-states-army). Aug 2009 - Mar 2013

```text
Operated and maintained military communications equipment and supported network connectivity in mission-focused environments. Conducted routine inspections and preventive maintenance of communications systems to support equipment readiness.
```

Skills: Communications-Equipment, Network-Connectivity, Troubleshooting, Preventive-Maintenance, Technical-Support

## Education

### RapidAscent / City University of Seattle

Non-paid, apprenticeship-style cybersecurity training, Cybersecurity. 2026 - Present

```text
Non-paid, apprenticeship-style cybersecurity training ongoing as of October 2026.
```

### CompTIA

CompTIA Security+ (SY0-701), Security

```text
CompTIA Security+ (SY0-701) certification in progress.
```

### Columbia Southern University

Bachelor of Science, Business Administration

```text
Bachelor of Science in Business Administration from Columbia Southern University, completed in 2018.
```

## Tech stack

- Splunk
- GitHub
- Python
- PowerShell
- Wireshark
- Ubuntu
- Linux
- Windows
- Windows Server
- Git
- VirtualBox
- ServiceNow
- Nmap
- Bash
- ConnectWise

To contact Mendell, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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