# Melissa Soto Mejia

Melissa Soto Mejia is a remote worker on Himalayas, Billing & Payments Specialist at SimplePractice, based in Dominican Republic.

Source: https://himalayas.app/@melissasotomejia

```text
Training and Development professional at Luminello, Inc. who created product guides, webinars, and onboarding resources for a mental health EMR.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Dominican Republic |
| Authorized to work in | Dominican Republic |
| Salary expectations | 40k+ USD |
| Job categories | Learning And Development Specialist, QA Analyst, Customer Support Specialist, Market Research Analyst |
| Skills | Training and Development, Employee Onboarding, Learning and Development Strategy, Instructional Content, Quality Assurance, Root Cause Analysis, Corrective And Preventive Actions (CAPA), KPI Management, Process Improvement, Workflow Optimization, Customer Support, Technical Troubleshooting, Bug Reporting, Market Research, Stakeholder Management |
| LinkedIn | https://linkedin.com/in/m-soto-mejia |

## About

```text
At Luminello, Inc., I developed and implemented Learning & Development strategies for a mental health EMR company. I partnered with stakeholders to identify training needs and created product guides, webinars, and onboarding resources.

At Akorbi, I developed and led training and orientation programs for employees learning the company's website and tools. I also worked with cross-functional teams on training programs and workflows to improve agent performance and customer satisfaction.

In my current role at SimplePractice, I resolve customer concerns about software functionality and user experience for a mental health EMR platform. I also document and report software bugs to the Technical Team and meet with customers via Zoom to troubleshoot billing and payment issues.
```

## Experience

### Billing & Payments Specialist (current)

[SimplePractice](https://himalayas.app/companies/simplepractice). Feb 2025 - Present

```text
Resolve customer concerns about software functionality and user experience for a mental health EMR platform. Identify, document, and report software bugs to the Technical Team and meet with customers via Zoom to troubleshoot billing and payment issues.
```

Skills: Customer-Support, Technical-Troubleshooting, Bug-Reporting, EMR, Zoom

### Team Lead

[Solugenix](https://himalayas.app/companies/solugenix). Oct 2024 - Feb 2025

```text
Led and evaluated customer service team performance against company KPIs. Collaborated with cross-functional teams to identify pain points and areas of opportunity, and analyzed and optimized operational workflows to improve efficiency.
```

Skills: Team-Leadership, KPI-Management, Process-Improvement, Workflow-Optimization, Cross-Functional-Collaboration

### Market Researcher

Quant Insites. Jul 2023 - Sep 2024

```text
Developed and maintained a large inventory of ranked websites relevant to target markets. Researched broad industry markets and curated selections for company websites.
```

Skills: Market-Research, Data-Management, Web-Research

### Head of Training & Development

Luminello, Inc.. Nov 2020 - Jun 2022

```text
Developed and implemented L&D strategies aligned with organizational goals for a mental health EMR company. Partnered with key stakeholders to identify training needs and build solutions, and created content for internal and external audiences including product guides, webinars, and onboarding resources.
```

Skills: Training-and-Development, Learning-and-Development, Instructional-Design, Stakeholder-Management, Content-Creation, Onboarding

### Quality Assurance Analyst

Smart Energy. Oct 2019 - Oct 2020

```text
Prepared and presented quality reports in management team meetings. Conducted root cause analysis and recommended corrective and preventive actions.
```

Skills: Quality-Assurance, Root-Cause-Analysis, Corrective-And-Preventive-Actions, Reporting

### Head of Training & Orientation

Akorbi. Aug 2016 - Jul 2018

```text
Developed and led training and orientation programs to onboard new and current employees on the company's website and tools. Collaborated with cross-functional teams to design training programs and workflows that improved agent performance and customer satisfaction.
```

Skills: Training-and-Development, Onboarding, Instructional-Design, Cross-Functional-Collaboration, Customer-Service

## Education

### Udemy

AI Literacy at Work: Essential Skills for Every Employee, Artificial Intelligence

```text
Completed AI Literacy at Work: Essential Skills for Every Employee in 2026.
```

### Udemy

Get Better at Prompting and Reviewing AI Responses, Artificial Intelligence

```text
Completed Get Better at Prompting and Reviewing AI Responses in 2026.
```

### INFOTEP

Management Leadership Course, Management

```text
Completed a Management Leadership Course.
```

### Udemy

AI Literacy Basics: Applying Generative AI in the Workplace, Artificial Intelligence

```text
Completed AI Literacy Basics: Applying Generative AI in the Workplace in 2026.
```

## Tech stack

- Zendesk
- Help Scout
- Google Workspace
- Trello
- Asana
- ClickUp
- Basecamp
- Gemini
- monday.com
- Zoom
- SAP
- Calendly
- ChatGPT

To contact Melissa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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