# Melisa Graglia

Melisa Graglia is a remote worker on Himalayas, Asesora Comercial Senior at Prevención Salud, based in Argentina.

Source: https://himalayas.app/@melisagraglia

```text
Commercial advisor at PREVENCIÓN SALUD who supported member retention through client portfolio follow-up and commercial service.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Argentina |
| Authorized to work in | Argentina |
| Salary expectations | 70k+ USD |
| Job categories | Commercial Advisor, Customer Service, Sales Executive, Commercial Coordinator |
| Skills | Consultative Sales, Commercial Management, Customer Service, Customer Retention, Client Portfolio Management, Sales Development, Negotiation, Customer Support, CRM, Commercial Systems, Healthcare Member Services, Healthcare Authorization, Home Health Coordination, Administrative Management, Billing |

## What I'm looking for

```text
I’m looking to continue growing in commercial and customer service roles, contributing my experience, analysis, and commitment to generate value and sustainable results.
```

## About

```text
At PREVENCIÓN SALUD, I advised members and followed client portfolios, supporting retention and growth. I also handled inquiries, complaints, and administrative requests using CRM and commercial management tools.

Across roles at OK SALUD – Mutual de Salud and ACTIVAR SALUD – Internación Domiciliaria, I supported members and coordinated healthcare authorizations and services. I’m looking to keep growing in commercial and customer service roles, contributing my experience, analysis, and commitment to sustainable results.
```

## Experience

### Asesora Comercial Senior

Prevención Salud. Sep 2022 - Feb 2026

```text
Provided commercial advisory and comprehensive attention to members, focusing on retention and growth. Managed CRM and commercial tools, resolved inquiries and claims, and coordinated with various areas to ensure client satisfaction.
```

Skills: CRM, Customer-Service, Customer-Retention, Commercial-Management, Problem-Solving, Coordination

### Administrativa de Atención y Gestión de Afiliados

OK Salud – Mutual de Salud. Jul 2021 - Aug 2022

```text
Provided comprehensive attention to members regarding coverage, benefits, and procedures. Managed authorizations, referrals, and coordination with providers and medical centers, and followed up on requests and claims.
```

Skills: Customer-Service, Administrative-Management, Coordination, Claims-Resolution

### Administrativa de Coordinación de Internación Domiciliaria

Activar Salud – Internación Domiciliaria. Aug 2020 - May 2021

```text
Coordinated home hospitalization services, organizing medical visits and interdisciplinary professional care. Managed authorizations with insurance companies and coordinated between doctors, providers, and patients.
```

Skills: Coordination, Medical-Authorization, Document-Management, Interdisciplinary-Collaboration

### Ejecutiva Comercial Telefónica

Hey Latam – Contact Center Recovery S.A.. Aug 2017 - Dec 2020

```text
Conducted telephone sales of intangible products and services, generating commercial opportunities and following up with clients. Met commercial metrics and objectives.
```

Skills: Telemarketing, Sales, Customer-Follow-up, Goal-Achievement

### Ejecutiva de Ventas Telefónicas

Iones Comunicaciones S.R.L.. Jun 2016 - Jun 2017

```text
Conducted telephone sales of telecommunications services for Personal, focusing on client acquisition, retention, and follow-up.
```

Skills: Telemarketing, Sales, Customer-Retention, Customer-Follow-up

### Encargada de Salón

Free Time Bar. Feb 2014 - Feb 2016

```text
Coordinated the operational aspects of the venue, supervised staff, and provided customer service.
```

Skills: Supervision, Customer-Service, Operations-Coordination

### Atención al Cliente (Moza)

Casino Victoria S.A.. Mar 2013 - Dec 2013

```text
Provided personalized attention and service in the venue, working as part of a team in high-demand environments.
```

Skills: Customer-Service, Teamwork, Pressured-Environment

## Education

### Instituto IESERH

Tecnicatura en Recursos Humanos, Recursos Humanos

```text
Pursuing a Tecnicatura en Recursos Humanos, currently in progress.
```

### Escuela Secundaria de Adultos N°3

Secundario Completo, Educación Secundaria

```text
Completed secondary education in 2011.
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### Associazione Dante Alighieri Vittoria

Maestro Elemental de Lengua Italiana, Lengua Italiana

```text
Earned the Maestro Elemental de Lengua Italiana in 2011.
```

### Escuela de Instrucción y Perfeccionamiento Aeronáutico “Whisky Bravo”

Curso de Azafata y Comisario de Abordo, Aeronáutica

```text
Completed a course for flight attendant and purser at the Aeronautical Instruction and Perfection School.
```

## Tech stack

- Google Drive
- Microsoft Excel
- Microsoft Word

To contact Melisa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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