# Mehul Barjatya

Mehul Barjatya is a remote worker on Himalayas, Video Ads PSME at Cognizant, based in India.

Source: https://himalayas.app/@mehulbarjatya

```text
Customer Support Specialist at Cognizant supporting Display & Video 360 campaigns and resolving complex client cases.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist |
| Skills | Customer Support, Claims Administration, Leave Administration, Case Handling, Accommodation Claims, Eligibility Determination, Query Resolution, Issue escalation, Case Management, Case Documentation, Client Communication, Stakeholder Communication, Process Compliance, SLA Adherence, Quality Assurance, Continuous Improvement, Team Support, Mentorship, Voice support, Live Chat, Email Support, Google Ads, Display and Video 360, Campaign Operations, Data Analysis, Problem Solving |
| LinkedIn | https://linkedin.com/in/mehul-jain-barjatya |

## About

```text
At Cognizant, I provide real-time floor support and resolve complex client queries across Display & Video 360 campaigns through voice, chat, and email. I investigate cases, document resolutions, and work to meet internal SLAs.

I guide and mentor team members on product knowledge, process updates, and best practices. I also collaborate with cross-functional teams to escalate critical issues and contribute to process improvements.

At Accenture, I supported Google Ads client accounts, addressing questions about campaign performance, billing, policies, and product features. I investigated discrepancies and maintained detailed case documentation while meeting SLA expectations.

Earlier, I handled Google Ads client operations at WNS Global Services and provided international customer support at Wipro. Across my roles, I have supported 1,500+ customer queries with 98%+ accuracy.
```

## Experience

### Video Ads PSME (current)

[Cognizant](https://himalayas.app/companies/cognizant). Jul 2025 - Present

```text
Provide real-time floor support to agents and resolve complex client queries across Display & Video 360 campaigns via voice, chat and email support. Handle case investigations, troubleshoot discrepancies, and ensure timely resolution with accurate documentation and SLA compliance.
```

Skills: Google-Ads, Display-and-Video-360, Voice-support, Live-Chat, Email-Support, Case-Management, SLA-Adherence, Client-Communication, Team-Mentoring, Cross-Functional-Collaboration

### Google Ads Account Manager

[Accenture](https://himalayas.app/companies/accenture). Apr 2023 - Jul 2025

```text
Managed global client accounts, handling customer queries related to campaign performance, billing, policies and product features via chat, email and voice calls. Investigated and resolved discrepancies, ensured timely case closure, and maintained detailed documentation.
```

Skills: Google-Ads, client-support, Account-Management, Live-Chat, Email-Support, Voice-support, Case-Management, SLA-Adherence, Documentation, Cross-Functional-Collaboration

### Google Ads Analyst

[WNS Global Services](https://himalayas.app/companies/wns-global-services). Apr 2022 - Apr 2023

```text
Resolved day-to-day customer queries and campaign-related issues for US clients. Analyzed data, validated information, and ensured accurate updates in internal systems.
```

Skills: Google-Ads, Client-Operations, Data-Analysis, Query-Resolution, Problem-Solving, Knowledge-Sharing

### Customer Service Representative

[Wipro](https://himalayas.app/companies/wipro-limited). Aug 2020 - Mar 2022

```text
Delivered voice and chat support to international customers, handling product, account and service-related queries with professionalism. Maintained high quality, attendance and SLA compliance while ensuring positive customer experience.
```

Skills: Voice-support, Live-Chat, Customer-Service, SLA-Adherence, Communication-Skills, Problem-Solving, Multitasking

## Education

### GLA University

Bachelor of Business Administration, Marketing. Grade: A

```text
Bachelor of Business Administration in Marketing from GLA University, Mathura, UP, completed in 2020 with Grade A.
```

## Tech stack

- Google Ads

To contact Mehul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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