# Megan Smith

Megan Smith is a remote worker on Himalayas, Director of Merchant Success at Payment Nerds, based in United States.

Source: https://himalayas.app/@megansmith2

```text
Director of Merchant Success at PAYMENT NERDS, managing 700+ merchant accounts representing $20 million from onboarding through retention.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 80k+ USD |
| Job categories | Operations Manager, Applications Director, Applications Manager, Retail Sales Manager |
| Skills | Merchant Success, Merchant Account Management, Customer Lifecycle Management, Portfolio Management, Process Development, Process Improvement, Application Management, Team Management, KPI Tracking, Customer Satisfaction, Custom Reports, Underwriting, Risk Management, Compliance, Partnership Negotiation |

## About

```text
At PAYMENT NERDS, I manage 700+ merchant accounts representing $20 million, overseeing the customer experience from onboarding through retention. I work with underwriting, risk, compliance, and sales teams to resolve complex account issues and improve processes.

At COPPER ROCK FINANCIAL, I managed a team of 8 application specialists and improved department procedures to simplify daily operations and training. Earlier, at T-MOBILE, I managed five sales associates and supported customers with device selection, account activations, upgrades, and billing and technical issues.
```

## Experience

### Director of Merchant Success (current)

Payment Nerds. Oct 2025 - Present

```text
Manage a portfolio of 700+ merchant accounts representing $20 million, overseeing customer experience from onboarding through retention. Handle escalated account issues and implement new partnerships to expand company services.
```

Skills: Portfolio-Management, Customer-Relationship-Management, Process-Improvement, Partnership-Development, Escalation-Management

### Director of Applications

Copper Rock Financial. May 2022 - Oct 2025

```text
Managed a team of 8 application specialists, overseeing hiring, training, performance evaluations, and daily operations. Improved department procedures and tracked metrics to guide coaching.
```

Skills: Team-Leadership, Process-Improvement, KPI-Tracking, Performance-Management, Training, Cross-Functional-Collaboration

### Retail Sales Manager

[T-Mobile](https://himalayas.app/companies/t-mobile). Jul 2019 - May 2022

```text
Managed five sales associates against individual and store targets. Trained new hires, ran performance reviews, and implemented improvement plans when needed.
```

Skills: Sales-Management, Team-Leadership, Training, Performance-Reviews, Target-achievement

### Retail Sales Associate

[T-Mobile](https://himalayas.app/companies/t-mobile)

```text
Guided customers in selecting devices, plans, and accessories based on needs and budget. Managed account activations and upgrades while resolving billing and technical issues.
```

Skills: Customer-Service, Sales, Account-Management, problem-resolution

### Applications Manager

Copper Rock Financial

```text
Reviewed workflows and recommended system changes to eliminate duplication. Served as go-to person for assigned applications and tested releases to identify errors.
```

Skills: Workflow-Analysis, System-Testing, Application-Support, Problem-Solving

## Tech stack

- HubSpot
- Google Workspace

To contact Megan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Rudy Bennett](https://himalayas.app/@rudybennett): Founder & Revenue Operations Lead, Construction Service Businesses
- [Sig Thompson](https://himalayas.app/@sigthompson): Retail Store Manager, T Mobile
- [Marian O](https://himalayas.app/@mariano): Retail Store Manager, T Mobile
- [Angel Soler](https://himalayas.app/@angelsoler): Application Specialist, Teamwork Commerce
- [Kristin Williams](https://himalayas.app/@kristinwilliams2): Director, Payment Sales and Operations, Storable, Inc.
- [Tonisha Bynes](https://himalayas.app/@tonishabynes): Advance Support Representative, Square Inc.
- [Brett Caruso](https://himalayas.app/@brettcaruso): Multi Unit Store Manager, T Mobile
- [Trevour Kelly](https://himalayas.app/@trevourkelly): Pricing Operations Analyst & Merchant Success Manager, Mudflap Inc.
- [Erica Beck](https://himalayas.app/@ericabeck): Payment Operations Specialist, Fullbay
- [Peter Song](https://himalayas.app/@petersong): Account Executive, PayJunction