# Megan Duncan

Megan Duncan is a remote worker on Himalayas, Billing Customer Success Manager at Rethink Behavioral Health, based in United States.

Source: https://himalayas.app/@meganduncan

```text
Billing Customer Success Manager at Rethink Behavioral Health, shaping BillAI and billing workflows for a $7M enterprise portfolio.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 80k+ USD |
| Job categories | Revenue Cycle Operations, Revenue Cycle Manager, Operations Manager, Client Services Director, Enrollment and Credentialing Manager |
| Skills | Revenue Cycle Management, Enterprise Customer Success, Revenue Cycle Analytics, Accounts Receivable (A R) Optimization, Denials Management, Payer Strategy, Payer Contracting, Payer Enrollment, Credentialing, Healthcare Operations, KPI Reporting, Dashboarding, Workflow Optimization, Operational Analytics, Enterprise SaaS |

## About

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At Rethink Behavioral Health, I partner with executive teams across a $7M enterprise portfolio to improve revenue cycle performance and client retention. I analyze AR aging, denials, claim lag, authorization performance, and payer trends to diagnose operational issues and coordinate solutions across teams.

I also translate enterprise customer feedback into workflow and feature recommendations for BillAI and integrated billing. Earlier, at Training Wheels ABA, I opened and operationalized a new ABA clinic, achieving profitability and full utilization within five months.
```

## Experience

### Billing Customer Success Manager (current)

Rethink Behavioral Health. Apr 2025 - Present

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Partners with executive leadership across a $7M enterprise portfolio to improve revenue cycle performance and client retention. Diagnoses systemic failures and leads cross-functional solutions across Revenue Cycle, Product, Engineering, and Customer Success.
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Skills: Revenue-Cycle-Analytics, Client-Success, AR, Denials-Management, Payer-Strategy, Product-Partnerships, Cross-functional-Leadership, KPI-Reporting, Salesforce, CRM-Platforms

### Enrollment & Credentialing Solutions Manager

Rethink Behavioral Health. Oct 2024 - Apr 2025

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Led enterprise payer enrollment strategy and onboarding readiness, redesigning workflows to reduce revenue cycle delays. Resolved executive-level escalations to protect revenue cycle performance during critical onboarding phases.
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Skills: Enrollment-Strategy, Credentialing, Workflow-Optimization, Revenue-Cycle-Management, Escalation-Management, Onboarding

### Senior Operations Manager

Training Wheels ABA. Jan 2022 - Dec 2023

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Opened and operationalized a new ABA clinic, achieving profitability and full utilization within five months. Oversaw multi-site operations supporting organizational growth and scalability.
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Skills: Operations-Management, Payer-Contracting, Medicaid-Readiness, Staffing-Strategy, Infrastructure-Operations, Multi-Site-Operations

### Director of Client Services

Empower Therapy. Jan 2020 - Dec 2022

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Directed operations during rapid multi-site expansion, opening three new centers in under 18 months. Led payer negotiations, ERP migration, KPI development, and operational strategy to improve utilization and performance.
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Skills: Operations-Management, Payer-Negotiations, ERP-Migration, KPI-development, Operational-Strategy, Data-Leadership

### Business Operations Development Manager

Empower Therapy. Jan 2019 - Dec 2020

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Led business development, referral growth, and operational process improvement initiatives that supported organizational expansion and efficiency.
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Skills: Business-Development, Referral-Growth, Process-Improvement, Operational-Efficiency

### Operations Manager

Center for Autism and Related Disorders. Jan 2016 - Dec 2020

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Directed operations for a high-volume behavioral health clinic while leading growth and operational initiatives that exceeded performance targets and strengthened community partnerships.
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Skills: Operations-Management, Behavioral-Health, Performance-Improvement, Community-Partnership

## Education

### Indiana Wesleyan University

Bachelor of Science, Psychology

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Bachelor of Science in Psychology from Indiana Wesleyan University.
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## Tech stack

- Salesforce

To contact Megan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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