# Med Akil

Med Akil is a remote worker on Himalayas, Travel Agent and Customer Support at Wolt/Burani-InterFood/Carrefour Voyage France, based in Morocco.

Source: https://himalayas.app/@medakil

```text
I resolve customer and IT support issues across multilingual service, travel, sales, and technical operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Morocco |
| Authorized to work in | Morocco |
| Salary expectations | 20k+ EUR |
| Job categories | Customer Support Specialist, IT Support Analyst, Travel Consultant, Sales Specialist, Content Moderator, Insurance Broker, Banking Sales Representative |
| Skills | Customer Support, Customer Service, Technical Support, IT Support, Help Desk Support, Incident Management, Network Troubleshooting, Security Incident Response, Disaster Recovery, Network Performance Optimization, Technical analysis, Functional Analysis, Customer Relationship Management, CRM, Sales, Travel Booking, Ticket Sales, Insurance Sales, Contract Negotiation, Risk Analysis, Lead Generation, Cold Calling, Microsoft Office, SAGE, Cisco Meraki, Problem Solving, Analytical Skills, Communication Skills, Time Management, Adaptability, French, English, Arabic, German |

## What I'm looking for

```text
I'm looking for a customer support, sales, travel, or IT support role where I can resolve complex issues, improve service processes, and work with French- and English-speaking customers.
```

## About

```text
I've supported customers and sales operations for Wolt, Burani-InterFood, and Carrefour Voyage France, handling French and English queues, travel bookings, ticket sales, delivery concerns, and back-office requests.

At TCS, I investigated end-user incidents, network outages, and security breaches, developed client-specific technical solutions, and helped reduce downtime through preventative measures and disaster recovery planning.

My customer support experience also includes CCA International and Canal+ France by Acticall, where I managed inbound and outbound calls, email, live chat, escalations, subscription changes, and remote technical support.

I've also worked in insurance and banking, building client relationships, preparing quotes and contracts, analyzing sales and retention trends, and contributing to process improvements. I work in French, English, Arabic, and German.
```

## Experience

### Travel Agent and Customer Support

Wolt/Burani-InterFood/Carrefour Voyage France. Mar 2022 - Apr 2026

```text
Reduced customer complaints by providing timely updates and maintaining clear communication. Sold and booked tickets and travel packages for France and Belgium, and handled customer support in French and English.
```

Skills: Customer-Support, Sales, Communication-Skills, booking-systems, Trading

### IT Desk Analyst

TCS. Sep 2019 - Sep 2021

```text
Troubleshot critical incidents involving network outages or security breaches and implemented remediation plans. Developed custom solutions and disaster recovery strategies, and optimized network performance.
```

Skills: IT-Support, Troubleshooting, Network-Security, Disaster-Recovery, Training, Software-Applications

### Customer Support Specialist

CCA International. Oct 2017 - Apr 2018

```text
Managed high volume of inbound/outbound calls while maintaining excellent call quality. Enhanced customer satisfaction by resolving complex issues and handled escalated support cases with diplomacy.
```

Skills: Customer-Support, Call-Handling, Problem-Solving, Communication-Skills, CRM

### Customer Support Representative & Technician

Canal+ France by Acticall. Oct 2015 - Jul 2017

```text
Assisted customers with channel bouquets subscriptions, solved technical problems, and activated or deactivated channels remotely. Utilized CRM tools to track interactions and provided personalized assistance.
```

Skills: Customer-Support, Technical-Support, CRM, Communication-Skills, Problem-Solving

### Insurance Broker

ECA Insurance. Jun 2015 - Sep 2015

```text
Calculated quotes and educated potential clients on insurance options. Achieved high customer retention and streamlined the application process, and cross-sold insurance products to meet sales targets.
```

Skills: Insurance, Sales, Customer-Relationship-Management, Negotiation, Risk-Analysis

### Bank Commercial

Attijariwafa Bank

```text
Built and maintained relationships with associates, customers, and vendors. Coordinated with branch managers to generate leads and provided financial advice to customers.
```

Skills: Customer-Relationship-Management, Financial-Services, Communication-Skills, Lead-Generation

### Volunteer English Teacher

AIESEC

```text
Taught English to children and participated in educational and performance activities in Kyiv.
```

Skills: Teaching, Communication-Skills, Adaptability

## Education

### ISTAG

Bac+2, Management and Economics

```text
Bac+2 in Management and Economics from ISTAG, completed in 2013.
```

## Tech stack

- Sage

To contact Med, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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