# Md Ehtishum Chowdhury Mahdi

Md Ehtishum Chowdhury Mahdi is a remote worker on Himalayas, Technical Support (Peer Assistance) at Graphic Design Training Program, based in Bangladesh.

Source: https://himalayas.app/@mdehtishumchowdhurym

```text
Customer Support Representative for email and chat, resolving account access and technical issues with Zendesk and Gorgias.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Bangladesh |
| Authorized to work in | Bangladesh |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Representative, Technical Support Representative |
| Skills | Email Support, Live Chat, Customer issue resolution, Ticket Management, Account Access, Queue Management, SLA Adherence, Technical Troubleshooting, CRM Records Management, Zendesk, Gorgias, Helpdesk Software, Typing |

## About

```text
During a Graphic Design Training Program, I provided peer assistance with design software errors and account-access issues that interrupted coursework. I diagnosed and resolved these problems directly.

I was the batch’s go-to contact for software and account problems, and the mentor regularly referred peers to me for technical help. I resolved the majority of reported issues.

I’m seeking to bring my email and chat support skills to customer service work. I’m proficient in Zendesk and Gorgias, and hold a typing certificate for 90+ WPM with 99% accuracy.
```

## Experience

### Technical Support (Peer Assistance)

Graphic Design Training Program. Sep 2024 - Sep 2025

```text
Provided hands-on technical support to peers in a training environment, diagnosing and resolving design software errors and account-access issues. Served as the go-to contact for software and account problems, resolving the majority of reported issues.
```

Skills: Technical-Troubleshooting, Account-Access, Problem-Solving, Customer-Support

## Education

### Sylhet Govt. Technical School & College

Higher Secondary Certificate, Electrical Works & Maintenance. 2025 - Present

```text
Pursuing Higher Secondary Certificate in Electrical Works & Maintenance, ongoing since September 2025.
```

### typing.com

Typing Speed Certificate, Typing

```text
Earned a typing speed certificate with 90+ WPM and 99% accuracy.
```

### Sylhet Govt. Technical School & College

Secondary School Certificate, General Electrical & Works. 2023 - 2025. Grade: 4.32/5.00

```text
Completed Secondary School Certificate in General Electrical & Works with a GPA of 4.32 out of 5.00.
```

### Times IT

Professional Graphic Design, Course Completion Certificate, Graphic Design. 2024 - 2026

```text
Completed full-course training in Professional Graphic Design, with certificate verifiable online.
```

## Tech stack

- Zendesk
- Gorgias

To contact Md Ehtishum Chowdhury, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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