# Md Afsar Hussain

Md Afsar Hussain is a remote worker on Himalayas, Senior Associate (NOC) at Tata Consultancy Services, based in India.

Source: https://himalayas.app/@mdafsarhussain

```text
NOC Engineer at Tata Consultancy Services monitoring enterprise networks and investigating incidents to support service availability.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1495k+ INR |
| Job categories | NOC Engineer, Network Engineer, IT Support Engineer, Desktop Support Engineer, Site Engineering |
| Skills | Network Operations, Network Monitoring, Incident Management, Routing And Switching, Enterprise LAN WAN, Network Troubleshooting, Fault Isolation, SLA Management, Escalation Management, Root Cause Analysis, Cisco ACI, Leaf And Spine Architecture, VLAN, STP, EtherChannel |
| LinkedIn | https://linkedin.com/in/md-afsar-hussain-63965044 |

## About

```text
At Tata Consultancy Services, I monitor enterprise network infrastructure and investigate incidents to support service availability and operational continuity. I troubleshoot LAN/WAN connectivity, routing, and switching issues, and perform initial fault isolation.

I manage incidents and service requests through ServiceNow and HP Service Manager while maintaining SLA compliance. I also coordinate with L2/L3 teams, application teams, and vendors on incident resolution and service restoration.

For network monitoring and troubleshooting, I use PRTG, SolarWinds, and Wireshark; I use Nagios for server monitoring and APM tools for application performance monitoring. I participate in Root Cause Analysis activities by collecting troubleshooting information and documenting findings.

Previously, I delivered L1 technical support at Techno Power Enterprises Pvt. Ltd. and on-site end-user IT support at Offshore Infrastructure Limited, handling connectivity, desktop, and hardware issues.
```

## Experience

### Senior Associate (NOC) (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Apr 2022 - Present

```text
Monitor enterprise network infrastructure and troubleshoot L1 network connectivity issues. Manage incidents and service requests while ensuring SLA compliance and coordinating with L2/L3 teams.
```

Skills: LAN, WAN, VLAN, STP, EtherChannel, Inter-VLAN-Routing, OSPF, EIGRP, BGP, ISIS, HSRP, VRRP, DHCP, DNS, NAT, VPN, Cisco-ACI, Leaf-And-Spine-Architecture, ServiceNow, HP-Service-Manager-(HPSM), Jira, Solarwinds, Wireshark, Nagios, PRTG, A-PM, Incident-Management, Fault-Isolation, SLA-Management, Escalation-Management, Root-Cause-Analysis

### Project Engineer

Techno Power Enterprises Pvt. Ltd.. Dec 2020 - Nov 2021

```text
Delivered L1 technical support for desktop, network, and connectivity-related incidents. Managed incidents and service requests using ServiceNow and Jira while working within SLA requirements.
```

Skills: LAN, WiFi, VPN, TCP-IP, Windows, ServiceNow, Jira, Troubleshooting, Incident-Management, SLA

### Site Engineer

Offshore Infrastructure Limited. Sep 2018 - Feb 2020

```text
Provided on-site desktop and end-user IT support, including installation, configuration, and troubleshooting of hardware and software. Managed IT assets and escalated complex issues to L2 support teams.
```

Skills: Desktop-Support, Windows, Hardware, LAN, WiFi, TCP-IP, Troubleshooting, IT-Asset-Management

## Education

### Sanjay Memorial Institute of Technology

Bachelor of Technology, Technology

```text
Pursued a Bachelor of Technology degree at Sanjay Memorial Institute of Technology.
```

## Tech stack

- Jira
- Solarwinds
- Nagios
- Wireshark
- PRTG
- Windows
- Cisco ACI
- ServiceNow

To contact Md Afsar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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