# Maylene TAN

Maylene TAN is a remote worker on Himalayas, Travel Agent Team Lead/Customer Support Associate at Ultimate Jet Vacations, LLC, based in Philippines.

Source: https://himalayas.app/@maylenetan

```text
Travel professional with 10+ years of experience in reservations, customer service, and travel operations, passionate about delivering excellent clien
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 586k+ PHP |
| Job categories | Travel Consultant |
| Skills | Travel Reservations, Airline Ticketing, Booking Management, Flight Changes, Returns and Exchanges, Customer Service, Travel Documentation, Quality Auditing, Team Coordination, Agent Training, Amadeus, Sabre, Apollo, OSCAR, Altea |
| LinkedIn | https://https://www.linkedin.com/in/maylene-t-2a0229b8/ |

## What I'm looking for

```text
I’m looking for a company where I can use my skills and experience to contribute to the business while continuing to develop my knowledge and abilities. I value challenging opportunities to learn and improve my skills.
```

## About

```text
I’m a travel professional with 10+ years of experience in travel reservations, customer service, and operations. I specialize in flight reservations, ticketing, complex itineraries, VIP clients, and personalized travel arrangements, with hands-on experience using Sabre and Amadeus. I’m detail-oriented, adaptable, and enjoy helping clients find solutions to their travel needs. I’m currently interested in remote opportunities in travel operations, customer support, and reservations where I can contribute my experience and continue growing professionally.
```

## Experience

### Travel Agent Team Lead/Customer Support Associate (current)

Ultimate Jet Vacations, LLC. Apr 2025 - Present

```text
Manages inquiries, quotes travel requests, processes bookings, and leads team operations. Provides guidance on complex bookings, ensures workload distribution, and assists in training new agents.
```

Skills: Amadeus, booking-systems, Customer-Service, Team-Leadership, Training, Quality-Checks, Emergency-Support

### Travel Specialist (Level 2)

Leisure Com Group (E-Cruising). Sep 2023 - Jul 2025

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Oversaw land, air, and documentation agents, issued tickets through Sabre, and implemented SOPs. Conducted daily auditing of ticketed flights and reported on department performance.
```

Skills: Sabre, Flight-Training, Audit, SOP-Implementations, Reporting, Complex-Bookings

### Travel Experience Agent

Pen Brothers/Hopper Travel Agency. Sep 2021 - Aug 2023

```text
Handled passenger inquiries via email, chat, and calls, and provided recommendations for air bookings and post-booking purchases. Proficient in using SABRE, AMADEUS, APOLLO, and internal tools.
```

Skills: Sabre, Amadeus, Apollo, Customer-Service, booking-systems, VIP-Support

### Reservations and Ticketing Agent

KLM Royal Dutch Airlines and Air France. Oct 2017 - Sep 2021

```text
Handled reservations and ticketing for KLM and Air France, dealing with VIP members and passenger inquiries via calls and email. Proficient in using OSCAR and ALTEA systems.
```

Skills: OSCAR, Altea, Reservations, Ticketing, Customer-Service, VIP-Support

### VIP Host

Resorts World Manila. Aug 2016 - Oct 2017

```text
Implemented high standards of appearance and professionalism, coordinated VIP requirements, and assisted guests with queries about membership and gaming.
```

Skills: Customer-Service, VIP-Services-Coordination, Communication-Skills, Gaming-Knowledge

### Reservation Officer

Resorts World Sentosa. Jul 2015 - Aug 2016

```text
Assisted Resorts World Sentosa members, FIT, and travel agency affiliates with reservations and concerns. Proficient in using OPERA system for reservation purposes.
```

Skills: Opera, Reservations, Customer-Service, Travel-Agent-Support

### Passenger Service Agent

Cathay Pacific Airways. Jun 2014 - Jun 2015

```text
Assisted passengers with check-in for Cathay Pacific Airways and handled inquiries about flight departures and arrivals. Proficient in using Altea for reservations and check-in.
```

Skills: Altea, Check-in, Customer-Service, Flight-Information

## Education

### Southville International School and Colleges

Bachelor of Science, Tourism Management. 2010 - 2014

```text
Bachelor of Science in Tourism Management from Southville International School and Colleges, Las Pinas City, from 2010 to 2014.
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### Saint Francis Of Assisi College - Admiral

Secondary

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Secondary education at Saint Francis Of Assisi College - Admiral.
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### Saint Francis Of Assisi College - Pamplona

Primary

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Primary education at Saint Francis Of Assisi College - Pamplona.
```

## Tech stack

- Apollo
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Maylene, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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