# Mayanique Muse

Mayanique Muse is a remote worker on Himalayas, Customer Service Representative at Amazon, based in United States.

Source: https://himalayas.app/@mayaniquemuse

```text
Remote customer service representative with experience resolving Amazon order, account, product, and service inquiries across phone, email, and chat.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Virtual Administrative Assistant, Data Entry Specialist, Online Coordinator |
| Skills | Customer Service, Phone Support, Email Support, Live Chat, Order support, Account Updates, Product Information, Service Requests, CRM Tools, Customer Databases, Data Entry, Record keeping, Data Integrity, Virtual Administrative Support, Calendar Coordination |

## About

```text
In my current remote Customer Service Representative role, I support customers by phone, email, and chat. I help with order questions, account updates, product information, and service requests.

I investigate customer concerns, document interactions, and update records using CRM tools. I work to meet quality, productivity, and customer satisfaction metrics.

Previously, as a Virtual Administrative Assistant, I managed correspondence, calendars, appointments, and administrative tasks. I also prepared documents, reports, spreadsheets, and presentations.

Earlier, I worked in remote data entry and online coordination, updating company database records and coordinating programs, events, schedules, and virtual meetings. I also handled confidential information and maintained organized digital documentation.
```

## Experience

### Customer Service Representative (current)

[Amazon](https://himalayas.app/companies/amazon). Jan 2022 - Present

```text
Provided customer support via phone, email, and chat, resolving inquiries and issues. Documented interactions using CRM tools and met performance metrics.
```

Skills: Customer-Service, Phone-Support, Email-Support, Live-Chat, CRM-Tools, Data-Entry, Problem-Solving, Conflict-Resolution, Time-Management

### Virtual Administrative Assistant

Remote. Jan 2021 - Jan 2022

```text
Managed email correspondence, calendars, and appointments. Prepared documents and reports, and maintained digital files.
```

Skills: Email-Management, Calendar-Management, Documentation-Preparation, Spreadsheets, Presentation-Skills, Digital-File-Management, Microsoft-Office

### Data Entry Specialist

Remote. Jan 2020 - Jan 2021

```text
Entered and updated information in databases with high accuracy. Verified records and handled confidential data.
```

Skills: Data-Entry, Database-Management, Data-Integrity, Record-Verification, Confidentiality, Report-Generation

### Online Coordinator

Remote. Jan 2019 - Jan 2020

```text
Coordinated online programs and events, communicated with clients, and provided administrative support.
```

Skills: Coordination, Event-Planning, Communication-Skills, Administrative-Support, Calendar-Management, Documentation

## Tech stack

- Microsoft Excel
- Amazon WorkSpaces
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Mayanique, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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