# Maya Freeman

Maya Freeman is a remote worker on Himalayas, CSR - Customer Service Representative at Consumer Cellular, based in United States.

Source: https://himalayas.app/@mayafreeman

```text
Customer service representative at Consumer Cellular who analyzed interaction trends and tracked service KPIs.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service, E Commerce Lead, Crew Trainer |
| Skills | Customer Service, Call Center Operations, Customer Experience Analysis, Data Analysis, Trend Analysis, Root Cause Analysis, Process Improvement, Process documentation, Data Entry, Data Validation, KPI Tracking, performance reporting, Reporting Dashboards, Call Center Metrics, CRM Systems |

## About

```text
At Consumer Cellular, I analyzed customer interaction trends to identify recurring issues and support process improvements. I also maintained accurate records and tracked customer satisfaction, issue resolution, and call-handling metrics.

At Cognizant Technology Solutions, I handled high volumes of customer inquiries while maintaining accuracy and following established processes. I verified information across databases and documented interactions for reporting and compliance.

At Fry's Food Stores, I monitored e-commerce workflows and productivity metrics to support timely order fulfillment. I also reviewed customer feedback and operational data to identify service improvements.

At McDonald's, I trained new team members in order management and fast-paced service delivery. My experience also includes Microsoft Excel reporting, data validation, KPI tracking, and call center operations.
```

## Experience

### CSR - Customer Service Representative

Consumer Cellular. Dec 2021 - Sep 2024

```text
Analyzed customer interaction trends to identify recurring issues and support process improvements. Maintained accurate customer records and tracked performance metrics related to customer satisfaction and call handling efficiency.
```

Skills: CRM-Systems, Reporting, Trend-Analysis, KPI-Tracking, Data-Entry, Customer-Satisfaction, Call-Center-Operations, Process-Improvement

### Customer Service Representative

[Cognizant Technology Solutions](https://himalayas.app/companies/cognizant). Oct 2020 - Dec 2021

```text
Managed large volumes of customer inquiries while maintaining accuracy and compliance with established processes. Verified sensitive information and maintained detailed documentation to support reporting and compliance requirements.
```

Skills: Data-Entry, Data-Validation, Compliance, Reporting, Cross-Functional-Collaboration, Customer-Service, Documentation

### E-Commerce Lead

Fry's Food Stores. Mar 2017 - Jun 2020

```text
Monitored daily operational workflows and productivity metrics to ensure timely order fulfillment. Analyzed customer feedback and operational data to identify opportunities for service improvements.
```

Skills: Operational-Workflows, Productivity-Metrics, Order-Fulfilment, Data-Analysis, Process-Improvement, Cross-functional-Coordination

### Crew Trainer

[McDonald's](https://himalayas.app/companies/mcdonald-s). May 2014 - Feb 2017

```text
Served as a role model for customer service excellence, training new team members in effective order management and fast-paced service delivery.
```

Skills: Training, Customer-Service, Order-Management, team-development

## Education

### Washington High School

High School Diploma, General Studies. 2011 - 2015

```text
Earned a high school diploma from Washington High School in Phoenix, AZ, from 2011 to 2015.
```

## Tech stack

- Microsoft Excel
- ChatGPT
- Microsoft Word
- Microsoft Outlook

To contact Maya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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