# Max Narro

Max Narro is a remote worker on Himalayas, IT Consultant at Raptoris.com, based in Mexico.

Source: https://himalayas.app/@maxnarro

```text
IT consultant & full-stack developer (Raptoris.com) with 3+ years in application support and SQL-based troubleshooting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 371k-550k MXN |
| Job categories | IT Consultant, Application Support Engineer, Technical Support Analyst, Web Developer, Systems Administrator |
| Skills | IT Consulting, Application Support, Production Support, Incident Management, Problem Management, Root Cause Analysis, SQL, SQL Server, Infrastructure Management, Systems Administration, Web Application Development, REST APIs, Jira Service Management, Jira, Confluence |
| Website | https://raptoris.com |
| Portfolio | https://raptoris.com/portafolio |
| LinkedIn | https://linkedin.com/in/max-narro-46089317a |

## What I'm looking for

```text
Looking for a remote technical support or application support role using SQL diagnostics, incident management, and troubleshooting in an SLA-driven environment. Also open to full-stack development roles using Python, Vue.js, C#, and SQL Server.
```

## About

```text
Through my independent practice, Raptoris.com, I deliver IT consulting and managed services for SMB clients, from systems administration to technical support.

I design, develop, and deploy web applications using Python, Flask, Java, Spring Boot, Vue.js, PostgreSQL, and REST APIs. I also develop and maintain CRM features with C# and SQL Server, coordinating testing and debugging with client development teams.

At Softtek, I provided Level 2 support for enterprise applications used by US-based clients. I investigated application performance, logic, and data issues, using SQL scripts and Jira to support incident resolution and documentation.

At Acuity Brands Lighting, I supported US-based customers with product and installation questions, including issues involving LED drivers and dimming circuits. I also administered Windows Server environments and Atlassian tools for clients through my consulting practice.
```

## Experience

### IT Consultant (current)

Raptoris.com. May 2023 - Present

```text
Delivered end-to-end IT consulting and managed services, including infrastructure management, systems administration, and technical support for SMB clients. Designed and deployed custom web applications and implemented Atlassian tooling and KPI monitoring frameworks.
```

Skills: Python, Flask, Java, Spring-Boot, C#, SQL-Server, MySQL, Oracle, PostgreSQL, Vue.Js, JavaScript, Git-Github, Docker, Microsoft-365, REST-APIs

### Technical Support Analyst

Acuity Brands Lighting. Jun 2025 - Jul 2026

```text
Provided technical support to US-based customers on lighting fixtures, drivers, and circuit wiring. Diagnosed and resolved electrical component issues and advised on code-compliant installation requirements.
```

Skills: Technical-Support, Electrical-Troubleshooting, LED-Driver, 0-10V, Customer-Service

### Application Support Engineer

[Softtek](https://himalayas.app/companies/softtek). Mar 2024 - Apr 2025

```text
Provided Level 2 technical support for enterprise applications used by US-based clients. Analyzed and resolved incidents related to application performance, logic errors, and data inconsistencies, and maintained detailed documentation in Jira.
```

Skills: L2-Support, SQL, Power-BI, SharePoint-Online, Jira, Incident-Management, SLA

### User Support

TVCenlinea. Jun 2023 - Jan 2024

```text
Delivered technical assistance to internal staff, resolving software malfunctions, network issues, and access problems. Created and deployed MySQL queries to fix application errors and improve platform stability.
```

Skills: Technical-Support, MySQL, Troubleshooting, Microsoft-Teams, Documentation

## Education

### Universidad Autónoma de Nuevo León

Bachelor's, Information Technology

```text
Bachelor's in Information Technology from FACPYA, UANL, completed in 2023, with a solid foundation in programming, database management, and IT solutions.
```

## Tech stack

- Google Cloud Storage
- GitHub
- MySQL
- PostgreSQL
- Oracle
- Spring Boot
- Microsoft Teams
- Jira
- Vue.js
- JavaScript
- Python
- Java
- C#
- Flask
- Windows Server
- Confluence
- Git
- Docker
- SQL
- Claude Code
- Power BI

To contact Max, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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