# Maximiliano Santana

Maximiliano Santana is a remote worker on Himalayas, Manager at Paint Pals, based in United States.

Source: https://himalayas.app/@maximilianosantana

```text
Operations Manager at Paint Pals who tracked customer satisfaction, service speed, and task completion to improve daily operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 51k+ USD |
| Job categories | Operations Manager, Customer Service Manager |
| Skills | Operations Management, Customer Service, CRM Systems, KPI Tracking, KPI Dashboards, KPI Reporting, Scheduling, Workflow Coordination, Account Management, Customer Records Management, Microsoft Office, Microsoft Word, Excel, Outlook, Cloud Applications |

## About

```text
At Paint Pals, I managed daily operations, set priorities, and planned staff schedules and workflows to keep service on track. I also tracked customer satisfaction, service speed, and task completion to identify and address problems.

I was the main contact for customer questions, complaints, and requests, and kept customer information and follow-ups up to date in CRM and computer systems. I served customers in English, Spanish, and Portuguese and maintained records and reports using cloud-based tools and Microsoft Office.
```

## Experience

### Manager

Paint Pals. Jan 2024 - Jul 2026

```text
Ran daily operations for a customer-focused business, ensuring service quality and team coordination. Managed staff schedules, tracked KPIs, and served as the main contact for customer inquiries in English, Spanish, and Portuguese.
```

Skills: Operations-Management, Team-Management, Scheduling, KPI-Tracking, Customer-Service, CRM, Microsoft-Office, Cloud-Based-Tools, Email-Communication, Problem-Solving

## Education

### Estácio de Sá University

Bachelor's Degree, Business Administration

```text
Studied management, business operations, and communication, and applied it in a hands-on management role.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Maximiliano, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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