# Matt Sy

Matt Sy is a remote worker on Himalayas, Virtual Assistant / Data Research Specialist at The Coreloop, based in Philippines.

Source: https://himalayas.app/@mattsy

```text
Virtual Assistant and Data Research Specialist at The Coreloop; compiled structured datasets from approximately 300 Twitter sources.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Virtual Assistant, Research Data Specialist, Operations Coordinator, Collections Officer, Technical Support Representative, Customer Service |
| Skills | Web Scraping, Data Research, Data Entry, Dataset Management, Operations Coordination, Collections Management, Administrative Support, Technical Troubleshooting, Customer Complaint Resolution, De escalation, Standard Operating Procedures, Google Docs, Google Sheets, Google Drive, Zoom |

## About

```text
At The Coreloop, I scraped and compiled 50–75 records per day from approximately 300 Twitter sources, building structured datasets for business intelligence and research workflows.

I maintained accuracy across high-volume manual collection, flagged anomalies, and delivered clean datasets in ready-to-use formats to reduce downstream analysis time.

At Fasclad Inc., I supervised two active projects under senior management guidance and managed collections projects, following up on outstanding balances.

At Sykes Inc., I supported Pearson and Sony NA customers with technical, account, and product issues. During a Sony firmware update that affected approximately 50% of the customer base, I handled customer complaints and de-escalated concerns during the resolution period.
```

## Experience

### Virtual Assistant / Data Research Specialist

The Coreloop. Nov 2022 - Mar 2026

```text
Scraped and compiled 50–75 records per day from approximately 300 Twitter sources, building structured datasets for business intelligence. Maintained data accuracy and delivered clean datasets to stakeholders in ready-to-use formats.
```

Skills: Data-Scraping, Data-Entry, Data-Management, Google-Sheets, Google-Docs, Google-Drive, Zoom, Slack

### Operations Supervisor Trainee & Collections Officer

Fasclad Inc.. Jul 2021 - Jul 2022

```text
Supervised 2 active projects with teams of 10–15 members each, coordinating task delegation and daily workflows. Managed 5–6 collections projects, drafted business correspondence, and prepared meeting agendas.
```

Skills: Operations-Coordination, Collections-Management, Team-Supervision, Project-Management, Business-correspondence, Meeting-facilitation

### Technical Support Representative & Customer Service Representative

Sykes Inc.. Jun 2019 - Jun 2021

```text
Handled 30–40 inbound calls per day as TSR and 20–30 calls per day as CSR for Pearson and Sony NA, resolving technical, account, and product issues. Managed 20–30 escalated cases per day and supported crisis response during a Sony firmware update.
```

Skills: Technical-Troubleshooting, Customer-Service, Conflict-Resolution, De-escalation, Call-Handling, Escalation-Management, SOP-Adherence

## Education

### College of Saint Benilde

Bachelor of Science, Information Systems

```text
Pursued a Bachelor of Science in Information Systems at the College of Saint Benilde, completing studies in 2018.
```

## Tech stack

- Google Docs
- Google Drive
- Slack
- Google Sheets
- Zoom
- Claude

To contact Matt, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Jonalyn GD](https://himalayas.app/@jonalyngd): Statistical Analyst, Philippine Statistics Authority
- [Tyron Keanu Ramos](https://himalayas.app/@tyronkeanuramos): Healthcare Specialist/Administrative Assistant, Lab Express Inc.
- [Dianne User](https://himalayas.app/@dianneuser): Customer Support & Sales Specialist, Terrashops LLC
- [ROBIE JEAN MARGIN](https://himalayas.app/@robiejeanmargin): Researcher / Project Technical Specialist III, Food and Nutrition Research Institute
- [Ming Alcoran](https://himalayas.app/@mingalcoran): Audio Annotation Analyst, Straive
- [Rai Esguerra](https://himalayas.app/@raiesguerra): Team Leader, TaskUs
- [normae User](https://himalayas.app/@normaeuser): Customer Service Associate, Service Crew
- [Sherilyn Perry](https://himalayas.app/@sherilynperry): Lead Generation Specialist, Freelance
- [Cherry Ann Armecin](https://himalayas.app/@cherryannarmecin): Virtual Assistant, Self Employed
- [Shainly Nicolette Ayo](https://himalayas.app/@shainlynicoletteayo): Administrative & Customer Operations Coordinator, Freelance