# Matthew Orieme

Matthew Orieme is a remote worker on Himalayas, Customer Support Specialist at Christ the King Church of God, based in Nigeria.

Source: https://himalayas.app/@mattheworieme1

```text
I resolve remote customer enquiries through clear email, chat, documentation, and proactive follow-up.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Success Specialist |
| Skills | Customer Support Operations, Issue Resolution, Email Support, Live Chat, Ticket Support, Data Handling, HubSpot, Zendesk, Client Communication, De escalation, Quality Assurance, Compliance, Follow up Management, Retention Management, Email Marketing Support, Consent Management, Opt Out Management, Documentation, Knowledge Base, Slack, Google Workspace, Microsoft Office, Zoom, Problem Solving, Active Listening, Written Communication, Attention To Detail, Time Management, Ticketing Systems, Freshdesk, Trello, Remote Collaboration, Conflict Resolution, Process documentation, Quality Control |

## What I'm looking for

```text
I'm seeking a remote Customer Support or Customer Success role where I can deliver high CSAT, improve retention, and support distributed teams across EU, UK, and US time zones.
```

## About

```text
At Christ the King Church of God, I resolved 25–40 customer enquiries daily across email and online platforms while maintaining 100% SLA compliance. I document issues accurately, identify root causes, and provide clear step-by-step solutions.

I reduced repeat complaints by 30% through recurring-issue documentation, escalation, and corrective-action support. I also supported email campaigns, managed opt-ins and opt-outs, and followed up after resolutions to strengthen retention.

My hospital and production experience strengthened my attention to detail, compliance, quality control, and process discipline. I'm ready to bring reliable remote support across EU, UK, and US time zones.
```

## Experience

### Customer Support Specialist

Christ the King Church of God. Nov 2025 - Dec 2025

```text
Resolved 25-40 customer enquiries daily via email and online platforms, achieving 100% SLA compliance and reducing repeat complaints by 30%. Supported email marketing campaigns and maintained accurate interaction records.
```

Skills: Email-Support, Live-Chat, Ticketing-Systems, CRM, Client-Communication, De-escalation, Documentation, Follow-up, Retention-Management, Email-Marketing, Opt-In-Opt-Out-Management, Google-Workspace, Slack, Microsoft-Office, Zoom

### Industrial Work Trainee

Central Hospital Agbor. Apr 2025 - Oct 2025

```text
Organised and maintained 500+ patient medical records with zero record-loss incidents. Scheduled and confirmed 20+ daily patient follow-up appointments, reducing missed consultations and workflow delays by 25%.
```

Skills: Medical-Records-Management, Documentation, Appointment-Scheduling, Front-Desk-Support, Patient-Communication, Attention-To-Detail, Time-Management

### Production Operator

Red Oil Mill Factory. Oct 2017 - Dec 2021

```text
Identified quality inconsistencies during red oil processing and escalated issues promptly. Monitored production stages to ensure compliance with safety and quality guidelines, maintaining operational standards.
```

Skills: Quality-Control, Safety-Compliance, Process-Monitoring, SOP-Adherence, Team-Productivity

## Education

### Delta State University

Bachelor of Science, Medical Biochemistry

```text
Bachelor of Science in Medical Biochemistry from Delta State University, Abraka, Nigeria.
```

## Tech stack

- Slack
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Zoom
- FreshDesk

To contact Matthew, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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