# Matias Artes

Matias Artes is a remote worker on Himalayas, People & Operations Manager at ThinkingCap, based in Argentina.

Source: https://himalayas.app/@matiasartes

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Business Operations professional with 10+ years in administration, reporting, Excel, customer support and process improvement.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Argentina |
| Authorized to work in | Argentina |
| Salary expectations | 18k-35k USD |
| Job categories | Business Operations Manager, Customer Support Specialist, Business Operations Manager, Data Analyst, Administrative Assistant, Executive Assistant, Operations Specialist, Operations Coordinator, Customer Success Analyst, Business Data Analyst, Business Operations |
| Skills | Operations Coordination, Process Improvement, KPI Analysis, Data Analysis, Administrative Operations, Customer Support, Excel, Business Operations, Reporting and Analytics, CRM |
| LinkedIn | https://www.linkedin.com/in/matiasmiguelartes |

## What I'm looking for

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I’m looking for a fully remote role in business operations, administration, customer support or reporting. I bring experience in Canada and Argentina, strong Excel and analytical skills, and the ability to work independently. I’m interested in long-term opportunities with international teams.
```

## About

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I am a Business Operations and Administrative professional with 10+ years of experience supporting companies through operations, reporting, process improvement, customer service, and business administration.

I have professional experience in both Argentina and Canada, working in fast-paced and multicultural environments where organization, accuracy, communication, and independent problem-solving were essential.

My experience includes operational coordination, Excel reporting and data analysis, accounts payable and receivable, billing, documentation, customer support, scheduling, process improvement, CRM management, and cross-functional coordination.

In Canada, I worked in People & Operations and administrative/customer support roles, coordinating workflows, reporting, onboarding, documentation, billing, expenses, and day-to-day operational processes.

Previously in Argentina, I managed administrative, commercial, and operational activities, including purchasing, logistics coordination, financial administration, KPI reporting, supplier management, and digital marketing.

I can support businesses with:

• Business and administrative operations
• Excel spreadsheets, reporting and data analysis
• CRM and database management
• Billing, invoicing and expense tracking
• Accounts payable and receivable support
• Customer service and client communication
• Documentation and process organization
• Executive and virtual assistance
• Research and data entry
• Operational and logistics coordination

I am fluent in Spanish and have advanced professional English. I am comfortable working independently with international teams and adapting quickly to new systems and processes.

My focus is simple: understand what needs to be done, organize it efficiently, and deliver accurate, reliable work with minimal supervision.
```

## Experience

### People & Operations Manager

ThinkingCap. Aug 2025 - Dec 2025

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Managed day-to-day business operations, administrative workflows and internal processes in a fast-paced Canadian company. Coordinated onboarding, HR administration, billing, expenses, accounts payable/receivable and operational reporting. Supported cross-functional teams and improved internal processes using Excel, Google Workspace, Jira and HubSpot.
```

Skills: Business-Operations, Administrative-Operations, Excel, Reporting, Process-Improvement, Onboarding

### Customer Support Specialist

Beck Taxi. Nov 2024 - Aug 2025

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Provided administrative and customer support in a high-volume transportation environment. Coordinated customer requests, service operations and documentation while working independently during overnight shifts. Achieved 100% accuracy in a formal performance evaluation.
```

Skills: Customer-Support, Data-Accuracy-In-ATS, Administrative-Support, Operations-Support, Customer-Service, Documentation

### Business Operations Manager

Nuclemed S.A.. Jun 2017 - Apr 2023

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Managed business operations, administration, finance and logistics. Developed Excel reports and KPIs, improved processes, and led commercial and digital marketing initiatives that contributed to a 30% increase in revenue.
```

Skills: Process-Improvement, Financial-Planning, Financial-Management, Financial-Analysis, Excel, Reporting-And-Analysis, Digital-Marketing, Administration, Business-Operations

### Senior Administrative Analyst

Agetsa. Mar 2012 - Jul 2015

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Managed administrative and international trade documentation, invoicing, payment follow-up and operational reporting. Coordinated deliveries, documentation and communication with clients, suppliers and logistics partners, ensuring accurate and timely execution of day-to-day operations.
```

Skills: Invoicing, Payment-Follow-Up, Administrative-Reporting, Documentation, Operational-Processes, Client-Communication, Supplier-Communication, Logistics-Coordination, Administrative-Operations, International-Trade, Reporting-and-Analytics, Customer-Service

## Education

### Seneca College

Business Marketing, Business Marketing. 2023 - 2024. Grade: 3.6

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Pursued a Business Marketing program at Seneca College, achieving a GPA of 3.6.
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### Universidad Tecnológica Nacional

Business Administration, Business Administration. 2018 - 2020. Grade: 8.88

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Studied Business Administration at UTN, maintaining an average grade of 8.88.
```

## Tech stack

- Microsoft Azure
- Google Cloud Platform
- GitHub
- GitHub Actions
- SugarCRM
- Google Docs
- Google Drive
- Google Analytics
- Microsoft Teams
- Jira
- Google Maps
- HubSpot
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- GitHub Pages
- MangoCRM
- Craft CMS
- Microsoft Power BI
- Google Ads
- Microsoft Dynamics 365
- GitHub Copilot
- Microsoft Word
- AWS

To contact Matias, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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