# Maryori Tatiana Castro

Maryori Tatiana Castro is a remote worker on Himalayas, Front Desk & Claims Support at UTH National Adjusters, based in Honduras.

Source: https://himalayas.app/@maryoritatianacastro

```text
Bilingual customer support and sales specialist
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Honduras |
| Authorized to work in | Honduras |
| Job categories | Customer Support Specialist, Customer Support Specialist, Sales Specialist, Technical Support Specialist, Administrative Support Specialist, Sales Support Specialist, Sales And Customer Service Representative |
| Skills | Customer Support, Sales, Bilingual Communication, High Call Volume Experience, Technical Support, Billing, Account Support, Upselling, Negotiation, Persuasion, Objection Handling, Time Management, Team Leadership, Training, Data Entry, Database Administration, Trello, Notion, Google Workspace, Microsoft Office 365, Slack, Zoom, Microsoft Teams, Canva, Gamma, Document Management, Front Desk Operations, Elementary, Hubstaff, Salesforce |

## What I'm looking for

```text
I’m looking to deliver bilingual, high-volume customer support, solve technical and billing issues, and grow accounts through consultative upselling—within a fast-paced team that values organization, metrics, and continuous improvement.
```

## About

```text
I’m a bilingual customer support and sales specialist with 5+ years of experience assisting customers, resolving issues, and building strong client relationships. I enjoy handling high-volume interactions while staying organized, efficient, and focused on customer experience.

I bring a practical, consultative approach: I help customers with technical issues, billing inquiries, and account support, then identify upselling opportunities when it’s aligned with what the client actually needs. I’m comfortable working in fast-paced environments and supporting international clients.

Across roles, I’ve managed the full client journey by documenting interactions, updating systems for accurate case tracking, and following up to ensure concerns are addressed. I’ve also coordinated front-desk operations, claim updates communication, and day-to-day administrative tasks.

I work well with teams, and I’ve contributed through Team Leadership & Training to keep service quality high. From CRM workflows to collaboration tools, I use structured processes (and the right tech) to maintain performance metrics and deliver reliable outcomes.
```

## Experience

### Front Desk & Claims Support

UTH National Adjusters. Nov 2024 - Dec 2025

```text
Managed front desk operations and served as the first point of contact for clients. Coordinated communication with insurance companies for claim updates and maintained structured case records.
```

Skills: client-support, Front-Desk-Operations, Insurance-Claims, Administrative-Support, Document-Management

### Customer Support & Sales Representative

Simplex Group. Jan 2020 - Jan 2022

```text
Handled high-volume inbound calls and supported customers with technical issues, billing inquiries, and account support. Identified upselling opportunities aligned with customer needs and documented interactions for accurate case tracking.
```

Skills: Customer-Support, Upselling, CRM-Systems, Time-Management

### Customer Support & Sales Representative

Simplex Group. Jan 2017 - Jan 2020

```text
Assisted customers with technical issues, billing inquiries, and account support in a high-volume call environment. Resolved problems while maintaining a positive customer experience and updated case tracking systems accurately.
```

Skills: Customer-Support, Technical-Troubleshooting, Billing-Support, Call-Center-Operations, CRM-Systems, Google-Workspace, Microsoft-Office-365

## Education

### University UTH

Business Administration, Business Administration

```text
Currently studying Business Administration at University UTH (years and specific degree type not provided).
```

### Monte Gerizim

High School Diploma, High School. 2011 - 2015

```text
Attended Monte Gerizim from 2011 to 2015 and earned a High School Diploma.
```

### Frank Elementary School

Elementary and Middle School, Elementary and Middle School. 2003 - 2010

```text
Studied at Frank Elementary School in Chicago, IL from 2003 to 2010 during elementary and middle school.
```

## Tech stack

- Salesforce
- Gmail
- Microsoft Teams
- Google Workspace
- Microsoft Office 365
- Trello
- Hubstaff
- Canva
- Elementary

To contact Maryori Tatiana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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