# Mary Kayode

Mary Kayode is a remote worker on Himalayas, Customer Support Specialist at N1 Partners, based in Nigeria.

Source: https://himalayas.app/@marykayode

```text
Customer support specialist delivering fast, empathetic, and reliable help to global users while ensuring smooth, satisfying experiences.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Specialist, Customer Support Specialist, Customer Experience, Escalation Management, Administrative Support, Onboarding Specialist, Compliance Officer, Operations Coordinator, Support Specialist, Customer Service, Senior Customer Support Specialist, Customer Support Expert, Customer Service Associate |
| Skills | Customer Support, Intercom, CRM Management, Escalation Management, Problem Solving, People Operations, Employee Onboarding, Process Improvement, Administrative Support, Attention To Detail, Team Coordination, Remote Collaboration, Slack, Google Workspace, Microsoft Word, Excel, Live Chat |
| LinkedIn | https://https://www.linkedin.com/in/mary-kayode-bb328a27a |

## What I'm looking for

```text
I am seeking a remote role where I can deliver fast, empathetic, data-driven customer support, improve support processes, collaborate cross-functionally, and grow into operations or escalation leadership.
```

## About

```text
I am a customer support specialist with proven success supporting high-volume international users in fast-paced remote environments, consistently achieving 90%+ KPIs and an average 24-second live chat response time. I specialize in Intercom, CRM management, escalation handling, and cross-team collaboration, and I bring strong communication, rapid learning, and an empathetic, solution-focused approach. I genuinely enjoy helping users navigate issues smoothly and ensuring they feel supported throughout every interaction.

My background spans marketplace and gaming platforms, people operations, and operational compliance roles, where I redesigned onboarding to reduce training time by 20% and improved documentation workflows, helping the team resolve issues 15% faster. I take pride in creating organized processes and clear communication that make the workday easier for both colleagues and users. I have formal training in HR & Recruiting and health & safety, and I deliver reliable, policy-compliant resolutions while documenting interactions to drive continuous improvement. Supporting people and contributing to seamless experiences is what drives me to put my heart into every task.
```

## Experience

### Customer Support Specialist (current)

N1 Partners. Jan 2025 - Present

```text
Provide live chat and email support for high-volume international users, maintaining a 24-second response time and 90–95% CSAT. Resolve account, verification, and transaction issues, handle escalations, and document cases in CRM tools, reducing repeat tickets by ~20% through clear, proactive support.
```

Skills: Intercom, CRM-Management, Documentation, Live-Chat, Escalation-Management

### People Operations & Administrative Support (current)

KAS Designs. Jan 2024 - Present

```text
Manage onboarding, internal documentation, and virtual team coordination to improve workflows and operational efficiency for remote teams.
```

Skills: Onboarding, Documentation, Team-Coordination, People-Operations, Process-Improvement, Slack, Google-Workspace

### Monitoring, Compliance & Enforcement Officer

Ministry of Environment & Water Resources. Jan 2022 - Dec 2023

```text
Conducted compliance inspections, documented findings, and prepared reports to support corrective actions across environmental programs during National Youth Service Corps deployment.
```

Skills: Inspections, Reporting, Documentation, Enforcement, Risk-Assessment

### Environmental Health Officer

Ibadan North Local Government. Jun 2020 - Dec 2020

```text
Assisted with inspections, risk assessments, and documentation to ensure compliance with public health regulations and supported corrective actions.
```

Skills: Inspections, Risk-Assessment, Documentation, Reporting

### Office Administrator

Vatebra Limited. Jan 2017 - Dec 2017

```text
Managed administrative workflows, internal documentation, and client communications to support office operations and service delivery.
```

Skills: Office-Administration, Documentation, Client-Communication, Workflow-Management, Microsoft-Office, Scheduling

### Laboratory Attendant

Global School of Science. Jun 2015 - Jun 2016

```text
Prepared laboratory equipment and maintained safety standards to ensure smooth laboratory operations and support practical sessions.
```

Skills: Safety-Compliance, Equipment-Maintenance, Inventory-Management

## Education

### Ladoke Akintola University of Technology

Bachelor of Technology, Environmental Biology. Grade: Second Class Upper

```text
Completed a Bachelor of Technology in Environmental Biology, graduating with Second Class Upper in 2022.
```

## Tech stack

- Gmail
- Intercom
- Zendesk
- Google Workspace
- Remote

To contact Mary, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Ani Vivian](https://himalayas.app/@anivivian): Virtual Relationship Manager , Union Bank
- [Adaobi Ugochukwu](https://himalayas.app/@adaobiugochukwu): Assistant HR & Administration, Mogtech Group Limited
- [Agina Chinazaekpere](https://himalayas.app/@aginachinazaekpere): Patient Support Volunteer, University of Calabar Teaching Hospital
- [Miebaka Bennett](https://himalayas.app/@miebakabennett): Customer Support Specialist, Freelance / Upwork
- [Roqeebat Amosun](https://himalayas.app/@roqeebatamosun): Customer Support & Administrative Assistant, ProJob Hunter
- [Femisoye Iyanda](https://himalayas.app/@femisoyeiyanda): Customer Support Specialist, Self Employed
- [EMMANUEL TOMI OLOFINLUYI](https://himalayas.app/@emmanueltomiolofinlu): Customer Support Representative, Rental Property Max Ltd
- [Alafuro Peterside](https://himalayas.app/@alafuropeterside): Operations & Customer Support Coordinator, Kenulark
- [Okonkwo Amara](https://himalayas.app/@AmaraOkonkwo): Scientific Officer, National Biosafety Management Agency (NBMA)
- [Valentine Eze](https://himalayas.app/@valentineeze): HSE Officer, Acciona Cultura