# MARY GRACE LOTERTE

MARY GRACE LOTERTE is a remote worker on Himalayas, Process Executive at Cognizant Technology Solutions, based in Philippines.

Source: https://himalayas.app/@marygraceloterte

```text
Your reliable & proactive E-commerce VA with 5+ years of experience. Skilled in Shopify, Salesforce, and customer support. I turn tasks into results.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 700k-1000k PHP |
| Job categories | Supply Chain Manager, eCommerce Operations Manager, Administrative Assistant, Customer Experience Representative, Virtual Assistant |
| Skills | CRM, Salesforce, Calendar Management, Inbox Management, Order Management, DTC E Commerce Operations, Customer Support, Case Management, Case Documentation, ERP, SOPs, Refunds, Replacement Orders, Order Tracking, Warranty Claims, Quality Assurance |
| LinkedIn | https://https://www.linkedin.com/in/mary-grace-loterte-9969a443a/ |

## About

```text
E-commerce & Business Support Specialist | Shopify | Customer Experience | Virtual Assistance

I help businesses stay organized, operate efficiently, and deliver exceptional customer experiences.

With over 5 years of BPO experience and a background in e-commerce support, I bring a combination of customer service expertise, operational knowledge, and technical skills to every role I take on.

My experience includes Shopify, Salesforce, order processing, returns and refunds, customer issue resolution, and email and chat support. I am also continuously expanding my expertise in e-commerce management and virtual assistance to provide broader support to growing businesses using Notion and Zendesk.

I'm proactive, detail-oriented, and solution-driven. I believe great support goes beyond completing assigned tasks—it means taking ownership, anticipating needs, identifying solutions, and making things easier for the people I work with.

I'm looking to collaborate with businesses that value initiative, accountability, clear communication, and quality work.

Let's turn daily operations into smoother processes and business goals into measurable progress.
```

## Experience

### Process Executive (current)

[Cognizant Technology Solutions](https://himalayas.app/companies/cognizant). Sep 2021 - Present

```text
Managed 30+ daily customer interactions, handling e-commerce orders, cancellations, returns, refunds, and replacements. Used Shopify, Salesforce, Global-e, and shipping platforms to track orders, resolve delivery issues, and maintain accurate records.
```

Skills: Customer-Service, Order-Management, Order-Tracking, Case-Management, Documentation, Quality-Assurance, CSAT, Replacement-Orders, Returns, Refunds-Processing, Warranty-Claims, Complaint-Handling

### Technical Advisor

[Concentrix](https://himalayas.app/companies/concentrix). Sep 2019 - Jul 2020

```text
Provided email and chat support for financial account users, assisting with account setup, login recovery, troubleshooting, and QuickBooks reconciliations. Managed multiple support queues, resolved technical issues, escalated complex cases, explained platform features, and maintained accurate case documentation for efficient follow-ups and resolution.
```

Skills: Salesforce, Technical-Support, Technical-Documentation, Technical-Troubleshooting, Communication-Skills, Email-and-Chat-Support, Quickbooks

## Education

### Bato Institute of Science and Technology, Inc.

Bachelor of Science in Business Administration, Financial Management. 2015 - 2019. Grade: 3.50

## Tech stack

- Salesforce
- Shopify
- Gmail
- Slack
- Microsoft Teams
- Zendesk
- WhatsApp
- Google Workspace
- Notion
- Canva
- CapCut
- Microsoft Outlook

To contact MARY GRACE, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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