# Marvin Shastan Marvin Shastan is a remote worker on Himalayas, Support Lead at Logic IT, based in Sweden. Source: https://himalayas.app/@marvinshastan ```text I build reliable service desks, secure infrastructure, and streamlined identity access. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Sweden | | Authorized to work in | Sweden | | Salary expectations | 590k+ SEK | | Job categories | IT Support Specialist, IT Consultant, Systems Administrator, Cloud Engineer, Security Engineer, Integration Specialist, Front End Developer | | Skills | 1st Line Support, 2nd Line Support, Incident Management, Request Management, Problem Management, SLA Management, Escalation Management, ITIL, ITSM, ServiceNow, HaloPSA, HubSpot, Runbook And Documentation Authoring, Process documentation, Microsoft 365, M365 Admin Console, Microsoft Entra ID, Azure AD, Active Directory, SharePoint, User Provisioning, Access Control, Role Based Access Control, MFA, Conditional Access, Password Resets, Account Recovery, Windows Administration, Ubuntu, Linux Administrator, VPS, SSH, Access Hardening, Patch Management, Deployment Automation, System Monitoring, Log Monitoring, Uptime monitoring, LAN Troubleshooting, Wi Fi Troubleshooting, Access Points, VPN, Firewall Fundamentals, Palo Alto Networks, Network Segmentation, Packet Diagnostics, Crestron XiO Cloud, Shopify, SaaS Administration, REST, SOAP, API Testing, Postman, SFTP, Secure File Transfer, Data Validation, Email Phishing Investigation, Incident Triage, Alert Prioritisation, IOC Analysis, SIEM, EDR, DLP, MDM, Security Awareness, JavaScript, React, Next.js, Tailwind, HTML, CSS, Git, Figma, Agile, Scrum, SAFe, Cross Functional Collaboration, Stakeholder Communication, Technical Documentation, swedish, English | | LinkedIn | https://linkedin.com/in/marvin-shastan | ## What I'm looking for ```text I'm looking for a hands-on IT role where I can improve service delivery, secure infrastructure and identity access, solve incidents calmly, and collaborate across teams while continuing to grow in cloud and security. ``` ## About ```text I've built a company service desk from scratch at Logic IT, implementing HaloPSA and defining ITSM workflows, SLAs, escalation paths, and daily routines. Across Menigo, Vasakronan, and Advania, I've supported users and enterprise environments through Microsoft 365, Entra ID, Active Directory, ServiceNow, access administration, and onsite operations. As a freelance IT consultant, I built and maintained secure Ubuntu and VPS environments, applying SSH hardening, firewall rules, patch routines, monitoring, and deployment automation for business-critical systems. I've also delivered REST and SOAP integrations at Sergel Group, improving data reliability by 30% and reducing integration errors by 15%, while developing practical security experience through phishing investigations, incident triage, and SIEM, EDR, DLP, and MDM exposure at Epidemic Sound. ``` ## Experience ### Support Lead Logic IT. Oct 2025 - Apr 2026 ```text Established the company's service desk from scratch, selecting and implementing HaloPSA and defining ITSM-aligned workflows, SLAs, and escalation paths. Managed incidents and requests, administered HaloPSA and Crestron Xio Cloud, and wrote standardized procedures and runbooks. ``` Skills: HaloPSA, HubSpot, Crestron-XiO-Cloud, ITSM, SLA-Management, Incident-Management, Documentation ### IT Consultant (Freelance) Self-employed. Apr 2025 - Oct 2025 ```text Built and maintained secure Ubuntu and VPS environments, implemented access controls and patch routines, automated deployments, and delivered applications with secure coding and third-party integrations. Managed client requirements and communicated technical risks in plain language. ``` Skills: Ubuntu, VPS, SSH, Firewalls, Automation, Deployment, Shopify, REST, SOAP, JavaScript, React, Next.js, Tailwind, Git, Figma ### IT Support Menigo AB. Jan 2025 - Apr 2025 ```text Administered Microsoft Entra ID, Microsoft 365, and SharePoint for user provisioning and access control. Handled ServiceNow tickets end to end, including security incidents, and managed MFA enrollment, password resets, and account recovery. ``` Skills: Microsoft-Entra-ID, Microsoft-365, SharePoint, ServiceNow, MFA, Password-Resets, Account-Recovery, Security-Awareness ### Integrations Specialist Sergel Group. May 2024 - Jan 2025 ```text Designed and implemented REST and SOAP integrations, increasing data reliability by 30%. Ran API testing in Postman, reducing integration errors by 15%, and managed SFTP servers for secure file transfer. ``` Skills: REST, SOAP, Postman, SFTP, API-Testing, Data-Integrity, SAFe-Agile ### Front-End Developer Infinity IT Consulting. May 2024 - Jan 2025 ```text Built dynamic interfaces with React, Next.js, and Tailwind CSS, focusing on client-side security. Produced wireframes in Figma and optimized performance and accessibility, achieving a 25% improvement in page speed. ``` Skills: React, Next.js, Tailwind, HTML-CSS, JavaScript, Figma, XSS, Accessibility, Performance-Optimization ### Security Engineer (Mentorship) [Epidemic Sound](https://himalayas.app/companies/epidemic-sound). Oct 2024 - Dec 2024 ```text Investigated and remediated phishing incidents, including header analysis and indicator extraction. Used SIEM, EDR, DLP, and MDM platforms for monitoring and incident analysis, and helped shape triage protocols. ``` Skills: Email-Phishing-Investigation, SIEM, EDR, DLP, MDM, Incident-Triage, Threat-Intelligence ### Onsite IT Support Vasakronan AB. Dec 2022 - Aug 2023 ```text Served as the sole onsite IT technician, managing daily operations and resolving issues rapidly. Administered Active Directory, Microsoft Entra ID, and Microsoft 365, and diagnosed network issues while coordinating with remote engineers. ``` Skills: Active-Directory, Microsoft-Entra-ID, Microsoft-365, Network-Troubleshooting, Asset-Management, AV-Management ### 1st Line Support Advania. Jun 2022 - Dec 2022 ```text Provided IT support for seven real estate companies, handling remote and onsite tasks. Used Active Directory, Microsoft Entra ID, and Office 365 administration, and responded to calls and tickets with effective escalation. ``` Skills: Active-Directory, Microsoft-Entra-ID, Office-365, Service-Desk, Escalation-Management, Communication-Skills ## Education ### Chas Academy IT-säkerhet för användare, IT Security. 2024 - 2024 ```text Completed the IT-säkerhet för användare course, focusing on user security practices. ``` ### Changers Tech Front-end Development, Front-end Development. 2023 - 2023 ```text Completed a front-end development program, covering modern web technologies. ``` ### Lernia Yrkeshögskola Yrkeshögskoleexamen, IT Infrastructure & Cloud Engineer. 2020 - 2022 ```text Studied IT infrastructure and cloud engineering, gaining skills in system administration and cloud technologies. ``` ### NTI Gymnasiet Gymnasieexamen, Dator- och kommunikationsteknik. 2017 - 2020 ```text Completed the Dator- och kommunikationsteknik program within the El- och energiprogrammet, focusing on computer and communication technology. ``` ## Tech stack - Postman - Shopify - Next.js - Tailwind CSS - Figma - React - JavaScript - HubSpot - Ubuntu - Palo Alto Networks - Git - ServiceNow - SAFe To contact Marvin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Zyanya Lira](https://himalayas.app/@zyanyalira): Cybersecurity Engineer, SESOL - [Guy Nevry](https://himalayas.app/@guynevry): Aftersales / Back Office, Global Corporate Services - [Lloyd Owen](https://himalayas.app/@lloydowen): Linux Systems Administrator, Atea AB - [Sajjad Pasha Mohammad](https://himalayas.app/@sajjadpashamohammad): Security & Risk Management Consultant, Reversec Stockholm - [Tobias Berntsson](https://himalayas.app/@tobiasberntsson1): Programming Assistant and Developer, WeTeachIT - [Yannick Ngabirano](https://himalayas.app/@yannickngabirano): IT Consultant, EXCOMS - [Yasaman Rahmani](https://himalayas.app/@yasamanrahmani): Support Engineer (Intern), MG Sustainable Engineering - [Henrik ANdersson](https://himalayas.app/@henrikandersson): Technical Product Owner / Interim Product Manager, TransPerfect Semantix - [Adeel Asif](https://himalayas.app/@adeelasif): Digital Workplace Technician, Stegra - [Dennis Redzanovic](https://himalayas.app/@dennisredzanovic): IT Support Specialist, Tata Consultancy Services