# MARVEL ACHIENG

MARVEL ACHIENG is a remote worker on Himalayas, Customer Service Representative at TotalEnergies Marketing Kenya, based in Kenya.

Source: https://himalayas.app/@marvelachieng

```text
Customer Service Representative at TotalEnergies Marketing Kenya who resolved complaints and increased customer satisfaction by 25%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 62k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Customer inquiry handling, Complaint Resolution, Customer Satisfaction, Retention Strategy, CRM, Zendesk, Salesforce, Freshdesk, Customer record management, Microsoft Office, Google Workspace, Phone Support, Email Support, Live Chat |

## About

```text
At TotalEnergies Marketing Kenya, I respond to customer inquiries by phone, email, and chat, and resolve complaints efficiently. My work contributed to a 25% increase in customer satisfaction.

I maintain accurate customer records in a CRM system and have assisted in training new team members. I also use CRM tools including Zendesk, Salesforce, and Freshdesk.

I hold a Certificate in CRM Relationship Management from HP LIFe and a Bachelor’s Degree in Education Arts from MASINDE MULIRO UNIVERSITY. I bring experience in customer retention strategies and handling high call volumes.
```

## Experience

### Customer Service Representative (current)

TotalEnergies Marketing Kenya. Mar 2022 - Present

```text
Responded to customer inquiries via phone, email, and chat. Resolved complaints efficiently, increasing customer satisfaction by 25%, and maintained accurate customer records in CRM system.
```

Skills: Communication-Skills, Conflict-Resolution, CRM, Zendesk, Salesforce, Freshdesk, Microsoft-Office, Google-Workspace, Customer-Retention

## Education

### HP LIFE

Certificate in CRM Relationship Management, CRM Relationship Management

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Attained a Certificate in CRM Relationship Management in December 2025.
```

### Masinde Muliro University

Bachelor's Degree in Education Arts, Education Arts. 2016 - 2020

```text
Attained a Bachelor's Degree in Education Arts from 2016 to 2020.
```

### Migingo Girls Secondary School

Certificate in Secondary Education, Secondary Education. 2012 - 2015

```text
Attained a Certificate in Secondary Education from 2012 to 2015.
```

## Tech stack

- Salesforce
- Zendesk
- Google Workspace
- FreshDesk

To contact MARVEL, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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