# Martina Lackova

Martina Lackova is a remote worker on Himalayas, Customer Experience & Operations Specialist at Amazon, based in Slovakia.

Source: https://himalayas.app/@martinalackova

```text
I improve Amazon operations, customer experience, and support workflows across international teams.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Slovakia |
| Authorized to work in | Slovakia |
| Job categories | Operations Specialist, Customer Experience Specialist, Process Improvement Specialist, QA Specialist, Customer Support Specialist, Accountant, Digital Marketer, Operations Management Specialist, Operations Support Specialist, Operations Expert, Operations |
| Skills | Process Improvement, Operational Excellence, Customer Experience, Root Cause Analysis, Quality Assurance, Escalation Management, SOP Development, Knowledge Management, Stakeholder Management, Training, Onboarding, Cross Functional Communication, Data Analysis, Problem Solving, Continuous Improvement, Customer Support, Excel, Asana, Microsoft Office, Internal Operations Ticketing, Internal AI Initiatives, SEO, Analytics, Content Marketing, Social Media, PPC, Digital Commerce |

## What I'm looking for

```text
I'm looking for an operations or customer experience role where I can improve workflows, reduce support demand, partner with technical and product teams, and contribute to operational testing, documentation, and team enablement.
```

## About

```text
I've spent 10+ years improving customer experience and operations in Amazon's international environment, resolving complex seller and support issues across European marketplaces.

In my Customer Experience & Operations Specialist role, I conduct quality reviews, analyze operational trends, maintain SOPs and knowledge materials, and coordinate with technical, product, and operational stakeholders.

I eliminated a deprecated process generating approximately 50 support cases per day, reducing workload equivalent to about two FTE annually. I've also tested new features, identified defects before release, and improved documentation to reduce support demand.

I've delivered onboarding, coaching, and knowledge-transfer sessions for international teams, including South Africa. Earlier at Clarios, I processed expense reports, investigated discrepancies, and maintained financial-control accuracy.
```

## Experience

### Customer Experience & Operations Specialist

[Amazon](https://himalayas.app/companies/amazon). Jan 2020 - Sep 2026

```text
Conducted quality reviews of support tickets, managed complex cases, and performed trend analysis to identify process gaps. Owned SOPs and documentation, coordinated with cross-functional teams, and tested new features.
```

Skills: Quality-Assurance, Root-Cause-Analysis, SOP-Development, Knowledge-Management, Stakeholder-Management, Process-Improvement, Customer-Experience, Data-Analysis

### Accountant

Clarios. Nov 2019 - Jul 2020

```text
Processed and reviewed employee expense reports, ensuring compliance with company policies. Investigated discrepancies, performed data validation, and provided guidance on expense management processes.
```

Skills: Expense-Management, Data-Validation, Compliance

### Seller Support Specialist

[Amazon](https://himalayas.app/companies/amazon). Oct 2011 - Nov 2019

```text
Delivered high-volume support to Amazon sellers across European marketplaces via phone and email. Investigated complex account issues, managed escalations, and supported onboarding and training of new team members.
```

Skills: Customer-Support, Escalation-Management, Root-Cause-Analysis, Training, Knowledge-transfer

## Education

### University of Ss. Cyril and Methodius in Trnava

Bachelor's Degree, Mass Communication / Media Studies. 2011 - 2014

```text
Bachelor's degree in Mass Communication and Media Studies from the University of Ss. Cyril and Methodius in Trnava, completed in 2014.
```

## Tech stack

- X++

To contact Martina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Samuel Kmec](https://himalayas.app/@samuelkmec): Head of Operations, Billdu
- [Milos Smoljanic](https://himalayas.app/@milossmoljanic): Business Operations Specialist Global Print & Mail, Kyndryl
- [Fouad Aazmi](https://himalayas.app/@fouadaazmi): Customer Support Specialist, Eurococ
- [Miloš Krupa](https://himalayas.app/@miloskrupa): Co Founder & CEO, Valibuk s.r.o.
- [Denisa Demcakova](https://himalayas.app/@denisademcakova): Team Manager Delivery, CANCOM Slovakia s.r.o
- [Ladislav Cipka](https://himalayas.app/@ladislavcipka): Digital Strategy & Ad Ops Consultant, Purecacao.eu
- [Timotej Leško](https://himalayas.app/@timotejleko): Product Support Team Lead, Resco spol. s r.o.
- [Sabína Boor](https://himalayas.app/@sabnaboor): Customer Service Specialist, LELOSI
- [Florián Hucel](https://himalayas.app/@florinhucel): Dispute Analyst, Amazon / Slovakia / s.r.o.
- [Nazarii Lishun](https://himalayas.app/@nazariilishun): Area Manager, Amazon Fulfillment Slovakia S. R. O.