# Marthina van Niekerk

Marthina van Niekerk is a remote worker on Himalayas, Stakeholder Relationship Manager at Public Representative Body, Local & District Government, based in South Africa.

Source: https://himalayas.app/@marthinavanniekerk

```text
Customer Success Specialist — Client Relationship Management, Stakeholder Engagement, Problem-Solving & Service Delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 23k-33k GBP |
| Job categories | Customer Success Manager, Customer Experience Manager, Client Relationship Manager, Client Services Manager, Customer Onboarding Manager |
| Skills | Customer Onboarding, Stakeholder Management, Client Relationships, Conflict Resolution, Mediation, Service Delivery, Problem Solving, Event Coordination, Logistics Coordination, Cross Functional Communication, Relationship Building, Stakeholder Engagement, Mentorship |
| LinkedIn | https://https://www.linkedin.com/in/marthina-l-van-niekerk-a4193a55/ |

## What I'm looking for

```text
Customer Success & Client Relationship professional with 15+ years' experience across corporate, community, and multi-stakeholder environments. Based in GMT+2, with full overlap with UK/EU hours. Skilled in stakeholder management, service delivery, and mediation-trained conflict resolution. Seeking remote Customer Success/Client Relationship roles, £23k–£33k.
```

## About

```text
Experienced relationship and service delivery professional — corporate, community, and multi-stakeholder environments.

I bring people, priorities, and moving parts together: coordinating complex logistics, managing supplier and stakeholder relationships, and resolving sensitive issues with clear communication and sound judgement.

Trained in mediation and conflict resolution. Strong at building trust, managing difficult conversations, and delivering practical outcomes.

Seeking: remote, international role in Customer Success, Client Services, Customer Experience, or Operations.
```

## Experience

### Stakeholder Relationship Manager (current)

Public Representative Body, Local & District Government. Aug 2016 - Present

```text
Manage a large, fluctuating portfolio of 30–50 client and stakeholder relationships across nine towns and service areas. Resolve complex, sensitive queries end-to-end. Coordinating across cross-functional teams, escalating where needed, and following through to resolution. Build lasting trust through clear communication, diplomacy and practical problem-solving.
```

Skills: Stakeholder-Management, Community-Engagement, Customer-Relationship-Management, Conflict-Resolution, Communication-Skills, Problem-Solving, Customer-Success

### Community Operations Manager.

Democratic Alliance. Saldanha & Swartland Constituencies. Nov 2011 - Mar 2015

```text
Led community operations and relationship-driven initiatives, managing budgets, vendors and logistics end-to-end. Built business, stakeholder and community networks, established a structured ward-based engagement programme, and coordinated projects and events. Recruited, trained and mentored volunteers and support teams to strengthen engagement and delivery
```

Skills: Community-Management, Community-Engagement, Community-Building, Community-Operations, Communication-Skills, Project-Management, Event-Management, Logistics, Logistics-Coordination

### Owner. Events Company

Portfolio Marketing Network Services. Feb 1994 - Nov 2009

```text
Founded and ran an events, exhibitions and PR services business, conceptualising and delivering events and promotional campaigns from initial concept through to vendor coordination, media exposure and final delivery. Delivered a diverse portfolio of large-scale cycling events, bridal exhibitions, wine expos, automotive and tourism exhibitions.
```

Skills: Communication-Skills, Project-Management, Event-Management, Logistics, Logistics-Coordination, Client-Relationships, Exhibitor-Packages, Media-Relations

### Regional Administrator.

Seeff Properties. Jan 2001 - Nov 2002

```text
Provided regional admin and coordination support across the Western Cape branch network — communication with principals and agents, international property exposure, and the annual awards and recognition event.
```

Skills: Communication-Skills, Event-Management, Logistics-Coordination, Client-Relationships, Stakeholder-Management

## Education

### ADR Register International

Associate Certified Conflict Navigator, Mediation and Conflict Resolution. 2024 - Present

```text
Professional certification in conflict navigation, mediation, and dispute resolution, with focus on structured approaches to managing conflict and facilitating constructive outcomes
```

### Mediation Academy South Africa

Certification. Family Law Mediation. 2024 - Present

```text
Professional training in family law mediation, including mediation principles, psychology, divorce, parenting plans, domestic violence and advanced mediation skills.
```

### SACAP. SA College of Applied Psychology

Certification. Certificate of Competence, Applied psychology: Intro to Human Behaviour. 2022 - Present

## Tech stack

- Microsoft Teams
- Zoom
- Microsoft Word

To contact Marthina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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